HB
HANSIE B
1 reviews | Active since Jun 2010
27 Jan 2026, 06:48
HORRIBLE SERVICE FROM CELL C TO SENIOR CITIZENS. STAY AWAY AS FAR AS YOU CAN!!!
Still a very poor service to clients. You keep on telling me that you busy investigate but in the meantime you suspend my account. You feel nothing for senior citizens and customers that pay your salary. I am going to cancel my contract with you. Terrible service from such a big company which I supported for more than 30 years. Shame on you.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
27 Jan 2026, 08:09Dear Hansie Britz,
Thank you for reaching out to us and sharing your feedback.
We sincerely apologise for the frustration and inconvenience you have experienced. We understand how upsetting this situation is, particularly as a valued senior customer who has supported us for over 30 years. Please know that your concerns are taken seriously, and it is never our intention to cause distress to loyal customers.
We acknowledge that your account was suspended due to an outstanding balance, and we regret that this has contributed to your negative experience. The suspension was app**** in line with the terms and conditions of your contract, but we understand that this does not lessen the inconvenience it has caused.
Regarding the R10 monthly increase, we offered a once-off credit to offset the increase for the remaining period of your contract. We appreciate that communication around this may not have been clear, and we remain willing to clarify any details and assist you in understanding your account. Please note that we have notified our support team of your feedback regarding your billing concerns. They will review your comments to ensure your experience is taken into consideration for future service improvements.
We truly appreciate your loyalty over the past three decades and are committed to handling your concerns with the respect and attention they deserve.
Regards,
Cell C | MMa
Thank you for reaching out to us and sharing your feedback.
We sincerely apologise for the frustration and inconvenience you have experienced. We understand how upsetting this situation is, particularly as a valued senior customer who has supported us for over 30 years. Please know that your concerns are taken seriously, and it is never our intention to cause distress to loyal customers.
We acknowledge that your account was suspended due to an outstanding balance, and we regret that this has contributed to your negative experience. The suspension was app**** in line with the terms and conditions of your contract, but we understand that this does not lessen the inconvenience it has caused.
Regarding the R10 monthly increase, we offered a once-off credit to offset the increase for the remaining period of your contract. We appreciate that communication around this may not have been clear, and we remain willing to clarify any details and assist you in understanding your account. Please note that we have notified our support team of your feedback regarding your billing concerns. They will review your comments to ensure your experience is taken into consideration for future service improvements.
We truly appreciate your loyalty over the past three decades and are committed to handling your concerns with the respect and attention they deserve.
Regards,
Cell C | MMa
Cell C's reply27 Jan 2026, 08:09
Official
Dear Hansie Britz,
Thank you for reaching out to us and sharing your feedback.
We sincerely apologise for the frustration and inconvenience you have experienced. We understand how upsetting this situation is, particularly as a valued senior customer who has supported us for over 30 years. Please know that your concerns are taken seriously, and it is never our intention to cause distress to loyal customers.
We acknowledge that your account was suspended due to an outstanding balance, and we regret that this has contributed to your negative experience. The suspension was app**** in line with the terms and conditions of your contract, but we understand that this does not lessen the inconvenience it has caused.
Regarding the R10 monthly increase, we offered a once-off credit to offset the increase for the remaining period of your contract. We appreciate that communication around this may not have been clear, and we remain willing to clarify any details and assist you in understanding your account. Please note that we have notified our support team of your feedback regarding your billing concerns. They will review your comments to ensure your experience is taken into consideration for future service improvements.
We truly appreciate your loyalty over the past three decades and are committed to handling your concerns with the respect and attention they deserve.
Regards,
Cell C | MMa
Thank you for reaching out to us and sharing your feedback.
We sincerely apologise for the frustration and inconvenience you have experienced. We understand how upsetting this situation is, particularly as a valued senior customer who has supported us for over 30 years. Please know that your concerns are taken seriously, and it is never our intention to cause distress to loyal customers.
We acknowledge that your account was suspended due to an outstanding balance, and we regret that this has contributed to your negative experience. The suspension was app**** in line with the terms and conditions of your contract, but we understand that this does not lessen the inconvenience it has caused.
Regarding the R10 monthly increase, we offered a once-off credit to offset the increase for the remaining period of your contract. We appreciate that communication around this may not have been clear, and we remain willing to clarify any details and assist you in understanding your account. Please note that we have notified our support team of your feedback regarding your billing concerns. They will review your comments to ensure your experience is taken into consideration for future service improvements.
We truly appreciate your loyalty over the past three decades and are committed to handling your concerns with the respect and attention they deserve.
Regards,
Cell C | MMa
HB
HANSIE B's updateReviewer Update
27 Jan 2026, 13:56My records show that my account is 100% up to date. The arrears are due to costs that you add to my account that I did not sign up for. I addressed these many times with your customer services department. Furthermore, they debit me every month with arrears because of late payments, which is not the case. I personally pay you every month via EFT at month end and sometimes even way before month end - but I do not get credit for that. Admit that you feel nothing for pensioners. You suspended my account which now force me to take other action. I am very disappointed with your service and that you out of the blue suspended my account - not because I do not pay you - check my records for 30 years - but you reckon my account is in arrears with R100??? - which is not the case. Reverse all the extra costs you put onto my account, and you will see the account is 100% up to date. Lastly, why should I pay you this month when you suspend my account and I cannot use your services at all.
HB
HANSIE B's update27 Jan 2026, 13:56
Reviewer Update
My records show that my account is 100% up to date. The arrears are due to costs that you add to my account that I did not sign up for. I addressed these many times with your customer services department. Furthermore, they debit me every month with arrears because of late payments, which is not the case. I personally pay you every month via EFT at month end and sometimes even way before month end - but I do not get credit for that. Admit that you feel nothing for pensioners. You suspended my account which now force me to take other action. I am very disappointed with your service and that you out of the blue suspended my account - not because I do not pay you - check my records for 30 years - but you reckon my account is in arrears with R100??? - which is not the case. Reverse all the extra costs you put onto my account, and you will see the account is 100% up to date. Lastly, why should I pay you this month when you suspend my account and I cannot use your services at all.
Cell C's replyOfficial
28 Jan 2026, 07:50Dear Hansie Britz,
We understand your frustration, especially given the history you’ve had with us, and we appreciate you taking the time to outline your concerns.
Our team is currently reviewing your query in detail, including the charges raised on your account, your payment history, and the reason for the recent suspension. Once the review is completed, we will provide you with clear feedback and the necessary steps to resolve the matter.
We appreciate your patience while we investigate this further.
Kind regards,
Cell C | TM
Cell C | TM
Cell C's reply28 Jan 2026, 07:50
Official
Dear Hansie Britz,
We understand your frustration, especially given the history you’ve had with us, and we appreciate you taking the time to outline your concerns.
Our team is currently reviewing your query in detail, including the charges raised on your account, your payment history, and the reason for the recent suspension. Once the review is completed, we will provide you with clear feedback and the necessary steps to resolve the matter.
We appreciate your patience while we investigate this further.
Kind regards,
Cell C | TM
Cell C | TM