Horrible service from cell c loch logan

<p>I took out a 40GB data contract vir pocket router on the 21st of June 2017. When i enquired about if the router would be able to work at home so that my nanny that looks after my 2 toddlers would always be able to contact us in case of any emergancy or concern the consultant said that it was sufficient. But at home it seemed that the battery did not last long enough to make it through the day i brought it back Monday 26 June. The consultant i spoke to about my issue also concurred and said it was not right. The manager of the store was not in and the consultant asked me to hand in the device and took my name and number and said i will be contacted the next day. That did not happen. I went to the store 2 days later. Still no manager on duty and again gave my number to some other consultant. Again no one contacted me. I again phoned the store this morning Friday 30 June and guess what? Still no manager in the store???? I spoke to a Terry which was apparently 2nd in charge. He was also not aware of my problem and was very rude telling me that the battery life is only 5 hours and it is not faulty. So i told him that it is very poor service and i did not get proper advice regarding what device to use and that i do not want the router and i dont want anything to do with cell c. And he said got even more rude telling me he cannot help and he will not take back the router. He can send it for repairs. Then saying the battery life is only 8hours. 5 minutes ago it was 5 hours??? Is this the way they deal with cutomers??? Does also not look if anyone in that store really has proper customer service or product knowledge????</p>