HORRIBLE SERVICE FROM CELL C

I have been with this company since 2015 and all i received is bad service. I also regret from upgrading again last year. My biggest problem started when i did the upgrade in December of 2018. The device was delivered Huawai P Smart at my work address amd on the 13 December 2018 i called to put the phone on insurance and i was asked to complete the forms which i did and send them back to Cell C at the email address provided by one of their staff i believe Nthabiseng (@ C surance dept). Needless to say the phone was never insured.

the biggest issue came this month, February of 2019 when i charged the phone at night and the phone got damaged. The device bend and stopped working. i went to work and left the phone at home and called Cell C. The agent asked me if there was any scratches on the device to which i rep**** NO. She told me the phone will be collected within 7 working days for repairs. That afternoon when i got home i found my 3 year old and 7 year old playing with the phone and they said their mom said it was damaged they can play with it. When i checked i found that they poked out one of the cameras at the back and my son said he wanted to see what was taking pictures. Well the following day i called Cell C and reported this matter to them. The phone was collected and after 2 weeks i am told that there was physical damage (camera) and therefore warrantee is now voided and i am liable for R4000. Basically niglegting all other reasons to evaluate the phone as to why it did what it did, their primary focus was now just on the camera that the kids damaged. I asked one of their manager who identified herself as Dimakatso Motlhabani that the screen protector was still intact to which she responded that other people would put the screen protector after the damage. I asked her how possible is it that i can curve the class to the new shape that the phone took pricise to how it was damaged. She quickly changed her story and say i am putting words in her mouth. I suggested to pull that call and listen to it as her calls were recorded.

This is the beginning of a new contract and this is what i am experiencing. No one wants to listen to you, from rude agent to Team Leaders who make empty promises of returning your calls or just investigating. I believe Cell C doest care about one customer. I am like a drop in the sea of customers they are having, why would they worry about me? I regret the day i decided to sign with them, i will never recommend them to anyone, not even my enermy. As i am typing this, a Team leader **** and said he would call me back and i am waiting. What a sad company. Where is the integrity, i wonder?

Daniel Ramaano ********** **********