Horrible Service from Cell C

<p>Since 17 January 2017 I have been trying to sort out my Cell C account which supposedly was closed on the 17th of January. I have been requesting Cell C for a letter stating that my account is closed. Every time that I phone Cell C call center I get the same story over and over again that they are working on the account. I have sent the proof of payment multiple times that they keep asking for and every time I receive a new Ref number and a new person working on the account and they keep telling me every time I have to wait 24-48 hours for a response that I just do not receive. I end up calling again and same story the person is working on the account I have to wait another 24-48 hours. I asked to speak to the person working on the account and was told he is working in the back room and they are not allowed to transfer me to them. I asked then to speak to the Supervisor and again was told he work in the back room and they are not allowed to transfer me to him.</p> <p>It seems to me that they are *********** in their work as they keep transferring me from pillar to post. Due to the fact they keep telling me lies and still the account is not sorted out. This is bad service from their side. I get no feedback from them or no resolution from Cell C regarding my account.</p>