RL
Renaldo L
1 reviews | Active since Mar 2020
27 Mar 2020, 19:28
Horrible service from C-Fibre!!
I have been battling with inconsistent service from C-fibre since last week and I’m getting no response. Now when we’re all under lockdown, and need connectivity to stay in touch with news, etc, the service is completely dead and they have no support team to assist you. They ask that you send an email, but that’s useless because you don’t get response from them. Surely this is an essential service?? How can they close their support centre?? This is ridiculous!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
27 Mar 2020, 19:58Hi Renaldo
We apologize for the poor service you experienced. We'll refer this matter to the relevant department for assistance.
^PN
We apologize for the poor service you experienced. We'll refer this matter to the relevant department for assistance.
^PN
Cell C's reply27 Mar 2020, 19:58
Official
Hi Renaldo
We apologize for the poor service you experienced. We'll refer this matter to the relevant department for assistance.
^PN
We apologize for the poor service you experienced. We'll refer this matter to the relevant department for assistance.
^PN
RL
Renaldo L's updateReviewer Update
27 Mar 2020, 20:14Thank you for the response, but do you actually have someone to look at the issues you are having or is this going to have to wait till the 17th of April, when the lockdown is over? I’m not the only person complaining on here and I’m not seeing any resolutions. The problem is we’re paying for a service that we’re not receiving and we have no one replying to our emails. Getting a message on here is nice but I have yet to speak to a technician that can ACTUALLY assist me.
RL
Renaldo L's update27 Mar 2020, 20:14
Reviewer Update
Thank you for the response, but do you actually have someone to look at the issues you are having or is this going to have to wait till the 17th of April, when the lockdown is over? I’m not the only person complaining on here and I’m not seeing any resolutions. The problem is we’re paying for a service that we’re not receiving and we have no one replying to our emails. Getting a message on here is nice but I have yet to speak to a technician that can ACTUALLY assist me.
RL
Renaldo L's updateReviewer Update
28 Mar 2020, 13:40Still no response... I contacted MetroFibre and they say they are not allowed to help me only Cell C can. This is honestly the worst service I have ever received from any ISP.
RL
Renaldo L's update28 Mar 2020, 13:40
Reviewer Update
Still no response... I contacted MetroFibre and they say they are not allowed to help me only Cell C can. This is honestly the worst service I have ever received from any ISP.