HORRIBLE SERVICE, FALSE CREDIT BUREAU LISTING
On the 3rd of August 2022 I received a statement from cell c stating that I owe them R279,14 which I have to pay by 31 August 2022 from an account which I asked cell c to close on the 27th of February 2021. I went to a cell c shop to enquire, then I was told the account has been handed over to CSS solutions and gave me contact details for CSS solutions. I phoned CSS to get the bank details and ref number and then I paid the account immediately and sent proof of payment to CSS solution. CSS acknowledge the receipt of payment, closed the account grant me with the paid up letter, which I've sent to *** . Today cell c has listed my name on the credit bureau without even notifying me about the intention. I have phoned CELL C on multiple occasions to get them to update the account on the credit bureau and I'm not getting help. According to some of Cell C consultants I'm still owing Cell C which i don't know what!!!. Some of the consultants are dropping the line when I'm talking to them. Its Just mess. Can you please advise who should I speak to? Maybe the CEO if possible, id like that because I don't even know why I owe Cell C in the first place, but i just paid the amount to avoid have bad name.
- Cell C is not at liberty to give company personnel contact details to clients, which is shocking because all those company personnel I asked contact details for are there to help/service clients it doesn’t matter what level they’re in terms of a job but ultimately it drills down to resolving client issues, ensuring that clients are satisfied and making the business process easier. - I was further told I cannot escalate my issue I must wait for the customer service to call me, that is the same customer service the sends an automated email promising to get back to the client within 24-48 hours yet taking weeks to give feedback to the client or not give feedback at all.
- Cell C is not at liberty to give company personnel contact details to clients, which is shocking because all those company personnel I asked contact details for are there to help/service clients it doesn’t matter what level they’re in terms of a job but ultimately it drills down to resolving client issues, ensuring that clients are satisfied and making the business process easier. - I was further told I cannot escalate my issue I must wait for the customer service to call me, that is the same customer service the sends an automated email promising to get back to the client within 24-48 hours yet taking weeks to give feedback to the client or not give feedback at all.