Horrible service ever ! with CELL C

<p>On the second week of September i called Cell c to change my contract to make a top up contract that when my airtime depletes i should be able to load with an airtime voucher when the monthly package give by the network is exhausted,i asked the consultant that was helping me that when she make this change on my contract is going to affect me recieving my monthly package meaning my airtime and data that ive been recieving on a monthly basis and with confidence the consultant said YES and there after i repeated the question and she said no again but however the will be a monthly fee that will be charged.</p> <p> </p> <p>November i received my montly package which was not i signed up for it was not what i was used to recieving ...i received airtime without data on the 5th of november the the airtime was finished while i was on the internet ,i did the ussd to check my bakance and only to find that i had zero balance on everything ,i then called the call centre again and asked told the consultant and what happend and he then sais that my package was changed and this why im not recieving what im used to recieving , i asked to speak to the superior and the guy that assisted me to me that he will investigate the matter and get back to me within 24 to 48 hours and ive heard nothing ever since..i asked that they should review my calls as they always say that their calls are always recorded and the will be able to hear the conversation i had with the 1st consultant ...i feel that im not being treated fairly and they always recieve their money in my bank account but the dont give me what is due to me...</p> <p> </p> <p>this has affected my life in more was than one and i hope some contact me and resolves my issue</p> <p> </p> <p>MY CONTACTS : ********** 589/ ********** 778</p>