Horrible Service

I purchased data on the 15th of July using the CellC app, money went off my FNB account but I did not receive my data. I called CellC Call Centre, they told me my money will be reversed as there is nothing showing on their side. I then tried to purchase again on the 16th using Capitec bank card, same thing happened. I called their Call Centre again, I was told they don't see anything on their side but they will investigate which will take 24hrs. They gave me an email to send my proof of purchase, I sent it to them twice . I then went to CellC Store Capegate Mall with my bank statements, they too called their Call centre and scanned my bank statements, but I was again told to wait 24hrs. I went back to the store after 24hrs, I still received no feed back. The consultant contacted someone at their Head Office, she was sent my bank statements again, she also asked for 24hrs to investigate. It is now 2 weeks, I still have not received any feed back from them. They have my R1,000 and I am not getting any help.