LM
Lindiwe M
1 reviews | Active since Apr 2018
01 Feb 2021, 08:53
Horrible Service
Good Day
To whom it may concern.
Can somebody explain what is happening with your Network coverage. I have been your customer for more than 2 years now. I moved to Cell C because its the only one with a good coverage in my area. But lately it has been horrible. I get disconnected when I' on the internet while working, phone calls are now a thing of the past because I never have a signal.
I have 2 contracts with Cell C but I am currently getting horrible service. You people are not even explaining anything to your customers. I came across an article on Facebook, something about roaming partners, how about you inform us what is happening so that we can cancel the contracts.
Can somebody call me and explain what is happening, for once be professional.
Helpful (0)
Replies (5)0
Replies (5)LM
Lindiwe M's updateReviewer Update
07 Feb 2021, 11:21Good Day PN
Thank you for your response, however this is not resolving my problems with the network coverage. Can you call me to resolve this problem.
I understand that you are roaming with Vodacom, I am also a Vodacom customer and I have zero network coverage in my area. I only use the Vodacom sim card when I am not home. Vodacom and MTN are the reason why I moved to Cell C in the first place because I have struggled for years with them to improve network coverage to no success.
My data contract is set to start in March as I have upgraded, I would like to cancel that contract as I fear I am going to pay for 2 years for no service. Today I have zero coverage, when I call your customer care they tell me about roaming with Vodacom, what's the point because Vodacom does not exist in my area. Then they tell me to call Cell C technical support ***, the number does not go through, it gets disconnected. Then I called again, they claimed they would transfer me, then they cut the call.
I am an extremely frustrated client and I am expecting a call tomorrow and a reference number for this complaint.
Thank you for your response, however this is not resolving my problems with the network coverage. Can you call me to resolve this problem.
I understand that you are roaming with Vodacom, I am also a Vodacom customer and I have zero network coverage in my area. I only use the Vodacom sim card when I am not home. Vodacom and MTN are the reason why I moved to Cell C in the first place because I have struggled for years with them to improve network coverage to no success.
My data contract is set to start in March as I have upgraded, I would like to cancel that contract as I fear I am going to pay for 2 years for no service. Today I have zero coverage, when I call your customer care they tell me about roaming with Vodacom, what's the point because Vodacom does not exist in my area. Then they tell me to call Cell C technical support ***, the number does not go through, it gets disconnected. Then I called again, they claimed they would transfer me, then they cut the call.
I am an extremely frustrated client and I am expecting a call tomorrow and a reference number for this complaint.
LM
Lindiwe M's update07 Feb 2021, 11:21
Reviewer Update
Good Day PN
Thank you for your response, however this is not resolving my problems with the network coverage. Can you call me to resolve this problem.
I understand that you are roaming with Vodacom, I am also a Vodacom customer and I have zero network coverage in my area. I only use the Vodacom sim card when I am not home. Vodacom and MTN are the reason why I moved to Cell C in the first place because I have struggled for years with them to improve network coverage to no success.
My data contract is set to start in March as I have upgraded, I would like to cancel that contract as I fear I am going to pay for 2 years for no service. Today I have zero coverage, when I call your customer care they tell me about roaming with Vodacom, what's the point because Vodacom does not exist in my area. Then they tell me to call Cell C technical support ***, the number does not go through, it gets disconnected. Then I called again, they claimed they would transfer me, then they cut the call.
I am an extremely frustrated client and I am expecting a call tomorrow and a reference number for this complaint.
Thank you for your response, however this is not resolving my problems with the network coverage. Can you call me to resolve this problem.
I understand that you are roaming with Vodacom, I am also a Vodacom customer and I have zero network coverage in my area. I only use the Vodacom sim card when I am not home. Vodacom and MTN are the reason why I moved to Cell C in the first place because I have struggled for years with them to improve network coverage to no success.
My data contract is set to start in March as I have upgraded, I would like to cancel that contract as I fear I am going to pay for 2 years for no service. Today I have zero coverage, when I call your customer care they tell me about roaming with Vodacom, what's the point because Vodacom does not exist in my area. Then they tell me to call Cell C technical support ***, the number does not go through, it gets disconnected. Then I called again, they claimed they would transfer me, then they cut the call.
I am an extremely frustrated client and I am expecting a call tomorrow and a reference number for this complaint.
Cell C's replyOfficial
07 Feb 2021, 13:41Hi Lindiwe
We will contact you to provide assistance.
^MM
We will contact you to provide assistance.
^MM
Cell C's reply07 Feb 2021, 13:41
Official
Hi Lindiwe
We will contact you to provide assistance.
^MM
We will contact you to provide assistance.
^MM
LM
Lindiwe M's updateReviewer Update
11 Feb 2021, 21:27I am still waiting, the last contact from Cell C was on the 9th February. I was called by Emmanuel who said he is calling from Network Support. He called to ask questions about the issues I am experiencing, he was no help at all. He was bored and irritated, I could hear his eyes rolling over the phone. His answers started with like I said. Then it all went down hill because that was the last day of having network coverage on the number that is in the WiFi Router, it just says connected without internet, I have about 39 gigs of data in that sim card but I can't use it. The other sim card that is working in a mobile phone is, apparently on roaming with Vodacom, now that's like I'm on free mode, the speed is on zero, I can't view pictures on social media and WhatsApp messages take forever to get sent. Wow, Cell C you are truly a **** company that does not care with no customer service and clearly there is no training for your employees,
LM
Lindiwe M's update11 Feb 2021, 21:27
Reviewer Update
I am still waiting, the last contact from Cell C was on the 9th February. I was called by Emmanuel who said he is calling from Network Support. He called to ask questions about the issues I am experiencing, he was no help at all. He was bored and irritated, I could hear his eyes rolling over the phone. His answers started with like I said. Then it all went down hill because that was the last day of having network coverage on the number that is in the WiFi Router, it just says connected without internet, I have about 39 gigs of data in that sim card but I can't use it. The other sim card that is working in a mobile phone is, apparently on roaming with Vodacom, now that's like I'm on free mode, the speed is on zero, I can't view pictures on social media and WhatsApp messages take forever to get sent. Wow, Cell C you are truly a **** company that does not care with no customer service and clearly there is no training for your employees,
Cell C's replyOfficial
12 Feb 2021, 08:41Hi Lindiwe
Apologies for the service you have experienced.
We have made a follow up on your existing query. We will revert the update as soon as recieved.
^NZ
Apologies for the service you have experienced.
We have made a follow up on your existing query. We will revert the update as soon as recieved.
^NZ
Cell C's reply12 Feb 2021, 08:41
Official
Hi Lindiwe
Apologies for the service you have experienced.
We have made a follow up on your existing query. We will revert the update as soon as recieved.
^NZ
Apologies for the service you have experienced.
We have made a follow up on your existing query. We will revert the update as soon as recieved.
^NZ
Cell C's replyOfficial
19 Feb 2021, 11:25Hi Lindiwe
Our Team has been attempting to contact you with no success.
Please answer your phone so that we can assist you.
^MM
Our Team has been attempting to contact you with no success.
Please answer your phone so that we can assist you.
^MM
Cell C's reply19 Feb 2021, 11:25
Official
Hi Lindiwe
Our Team has been attempting to contact you with no success.
Please answer your phone so that we can assist you.
^MM
Our Team has been attempting to contact you with no success.
Please answer your phone so that we can assist you.
^MM