1 reviews | Active since Nov 2024
Horrible Service
Recieved such appalling service from Cell C in Gateway, and the consultant that was assisting us.
My Mom has had an issue with her number from the beginning of November till date.
The consultant who was dealing with the matter, Siyanda Ncwane, has not been helpful at all. He had so much attitude when speaking to us.
Initially we were not told of the turnaround time and the process. No one was updating us about the matter. My mom had to go to the branch countless time in order to receive feedback.
Recently, the consultant stated that the matter has been resolved and my mom' number is back with MTN. Which was not true because the number is still with Cell C. I was not even given a reference number. When i requested for one I was told to send an email to get the reference number. I sent an email last week Saturday and I still have not received a responds! My mom can't do anything as she uses that number for most thing. The consultant, Siyanda, even said, " His work is done".
The matter has not been resolved. We have been going back and forth for a whole month now.
This level of service is extremely disappointing. There is no sense of urgency what so ever!!
I need this matter resolved!!
Thank you for contacting Cell C.
We deeply regret the poor service you and your mother experienced at our Gateway branch. Your feedback regarding the handling of the issue by consultant Siyanda Ncwane is very concerning, and we apologize for the frustration and inconvenience this has caused.
We understand that your mother's number issue has been ongoing since early November, and we deeply regret the lack of updates, miscommunication, and inadequate support throughout this process. We take matters like these seriously and aim to ensure our customers receive the best possible service.
To address your concerns and expedite the resolution of your mother’s number issue, please provide us with a brief description of the issue with your mother's number and any relevant additional details.
We sincerely apologize for the inconvenience and assure you that we are treating this matter with the urgency it deserves.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We deeply regret the poor service you and your mother experienced at our Gateway branch. Your feedback regarding the handling of the issue by consultant Siyanda Ncwane is very concerning, and we apologize for the frustration and inconvenience this has caused.
We understand that your mother's number issue has been ongoing since early November, and we deeply regret the lack of updates, miscommunication, and inadequate support throughout this process. We take matters like these seriously and aim to ensure our customers receive the best possible service.
To address your concerns and expedite the resolution of your mother’s number issue, please provide us with a brief description of the issue with your mother's number and any relevant additional details.
We sincerely apologize for the inconvenience and assure you that we are treating this matter with the urgency it deserves.
Regards,
Cell C | TM
My mom's number is an MTN number. Someone did a sim swap and ported it to Cell C. MTN advised that since it was ported to Cell C we need to go to a Cell C branch and request the number to be return back to MTN.
Cell Number: ***.
28 October 2024 the number was ported to Cell C at 19:21 PM. The sim card number: ***25.
We went to Cell C with my Mom' s ID copy and Police Affidavit.
My mom's number is an MTN number. Someone did a sim swap and ported it to Cell C. MTN advised that since it was ported to Cell C we need to go to a Cell C branch and request the number to be return back to MTN.
Cell Number: ***.
28 October 2024 the number was ported to Cell C at 19:21 PM. The sim card number: ***25.
We went to Cell C with my Mom' s ID copy and Police Affidavit.
Our team will be in touch with you shortly to assist further. Please rest assured we are prioritizing this matter and will work to resolve it as quickly as possible.
Regards,
Cell C | TM
Our team will be in touch with you shortly to assist further. Please rest assured we are prioritizing this matter and will work to resolve it as quickly as possible.
Regards,
Cell C | TM