HORRIBLE SERVICE

The sales agents at this company will do and say anything to push and secure a sale. On the 26th of October 2020 I was contacted and offered a data sim card, I requested to the agent to cancel the existing phone insurance so I can afford to take the data sim package, agent promised to cancel insurance but never did. The data sim card was delivered to me on the 29th of October 2020 but up to today the agent never called me to activate this sim card. I am stuck with a inactivated data sim card which I am being charged for, I have tried to contact cell C this whole week with no one being able to activate the sim card for me. Last call I made in an attempt to activate the sim card I was given ref no.*** on the 9th of November 2020 I was told my case will be resolved within 24 hours but no one has contacted me to resolve the case