Horrible Service at CELL C store in Protea GARDENS

I completed my insurance claim for a ****** phone on the 5th of August 2017. They claimed to have e-mailed the forms to the claims company. A week later on 12th i phoned the insurance company for find out if they received my submission and they said not yet, still waiting for forms from the shop. A week later, on the 19th i called again to follow up and they gave me the same answer? *** is happening here, your employees cant fkn send and e-mail, how do they they get jobs if they cant send a simple attachment over e-mail, can they even send a fax? Now i have to run around going to the shop to follow up on an e-mail that was suppose to have been sent two weeks ago. This is terrible, very bad, i'm here without a phone a they are busy debiting for bad service. I demand a call on ********** yo sort this out asap before i take it further!