HORRIBLE SERVICE AND UNKNOWN AMOUNTS OWING
My problem started earlier this year when a collection agency contacted me saying I owe Cell C for unpaid amount. Which I refuted because I know the last payment I made was in July 2023 after I requested for the account to be closed. I have both the last statement sent and my proof of payment and call reference for the account closure case #***. After some back and forth for the past few months on email with the collection agency which was getting us nowhere I decided to call Cell C directly and instead of getting assistance the agent hung up on me before I could finish my sentence. This guy told me before hanging up that my details that he asked for me to confirm failed whatever authorization and then hung up.I didn't get any call reference but the call was from *** at 9H31 on 12 April 2024. Honestly now I am livid because no-one has given me a simple answer to a simple question. What is this amount that I have been told I owe for? Can you please provide me with the Cell C statement showing exactly how much I owe? Since I know my account was closed and payment made, what is the reason for this amount only after 6 months of no contact from Cell C?. If this issue is not resolved I will be reporting you to the authorities.
On the 15th of April someone called me and I explained what happened from my side, they told me they would investigate further because they need to check previous correspondence. On the 16th got a call back and told me there is nothing showing on her side to proof that a call or request was made by me to close the account once I made the last payment of R326 on July 31 2023. I told her I have emails and references on email as proof. Till now I haven't received the email she will send me for me to forward this proof. Also I asked the person who I spoke to, too also send me proof of the arrears amount she said is the reason for me to be handed over to debt collectors, as she said this amount was accumulated from Dec 2022 until the account was closed by CellC in August 2023 because I didn't pay. But funny enough I still don't have that or atleast a solid reason why these areas amounts where not included on the last statement that was sent to me in July 2023.
I honestly don't think I'm being unreasonable but CELLC has not treated me fairly at all but you quickly threatened me about being handed over to external collectors. I may not know the law well but as a customer I also must be treated fairly. So once again I will wait to receive an email address from you to provide the proof I have of my request to close the account because I had already paid all the amounts showing as outstanding
On the 15th of April someone called me and I explained what happened from my side, they told me they would investigate further because they need to check previous correspondence. On the 16th got a call back and told me there is nothing showing on her side to proof that a call or request was made by me to close the account once I made the last payment of R326 on July 31 2023. I told her I have emails and references on email as proof. Till now I haven't received the email she will send me for me to forward this proof. Also I asked the person who I spoke to, too also send me proof of the arrears amount she said is the reason for me to be handed over to debt collectors, as she said this amount was accumulated from Dec 2022 until the account was closed by CellC in August 2023 because I didn't pay. But funny enough I still don't have that or atleast a solid reason why these areas amounts where not included on the last statement that was sent to me in July 2023.
I honestly don't think I'm being unreasonable but CELLC has not treated me fairly at all but you quickly threatened me about being handed over to external collectors. I may not know the law well but as a customer I also must be treated fairly. So once again I will wait to receive an email address from you to provide the proof I have of my request to close the account because I had already paid all the amounts showing as outstanding
Thank you for your response.
Plese accept our sincere apologies for the manner in which your query is being dealt with.
A follow up has been sent to the consultant assigned to your query.
Feedback will be provided as soon as possible.
Cell C | DA
Thank you for your response.
Plese accept our sincere apologies for the manner in which your query is being dealt with.
A follow up has been sent to the consultant assigned to your query.
Feedback will be provided as soon as possible.
Cell C | DA
Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Regards
Cell C | NH
Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Regards
Cell C | NH
I have no other number please call again
I have no other number please call again
Regards,
Cell C | TM
Regards,
Cell C | TM