Horrible Service and bad communication

I must say I am really unhappy with the service I've received from Cell C Insurance with regards to my claim. Almost 4 weeks down the line and my claim still hasn't been resolved.<br> <br> I received claim forms from Cell C Cavendish on the 23rd March, completed them and the lady who was assisting me assured me that she has scanned and sent them to the insurance and I will receive feedback the following week. A week later after not hearing anything from insurance, I followed up only to be told that no claim forms were submitted by the store.<br> <br> fortunately I had the forms which I then scanned and emailed directly to the insurance consultant I had spoken to, only to be told that the claim form received from the store is the old form and that it was now amended. I was then requested to complete the new form and resubmit again.<br> <br> excess fee was paid last week friday and yet i still haven't received my new phone and and when i follow up am being told that there was some technical issues and that they are only processing my claim now, only because i followed up? so i now have to wait another 8 working days before i can get a phone!! i'm done with Cell and their ensurance. This is enough!!