SM
Siyabonga M

1 reviews | Active since May 2016

03 Jul 2017, 17:46

Horrible service

<p>I recently lost my phone and seeing that I have insurance with cell c I thought replacing my phone would be straight forward but after going to the Southgate store and a week of calling their call centre I still have not had any confirmation that my claim has been received. my claim/ticket number is 708787 and this was submitted over a week ago with no word as to whether it's been apposed I have been paying for insurance for over 3 years and the one time I claim I get such poor service this is uncceptable and *********</p>

0
Replies (2)
Cell C
Cell C's reply04 Jul 2017, 08:04
Official

We really not impressed to learn of the service rendered and will be taking this up with the relevant department.

An email has been sent through to one of our team members for assistance and be assured this matter will be sorted. Do expect a call soon.


Regards
Cell C | PN

Cell C
Cell C's reply07 Jul 2017, 12:57
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN