OK
Oyama K

1 reviews | Active since Dec 2016

08 Feb 2017, 08:35

Horrible service

<p>I have cancelled my Cell C Contract. When i called 48 hours later to confirm cancellation, the agent told me the contract is still active. I asked her why, she hung up on me. </p>

0
Replies (2)
Cell C
Cell C's reply08 Feb 2017, 08:42
Official

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.

This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply08 Feb 2017, 12:44
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN