1 reviews | Active since May 2016

26 Jan 2017, 14:29

horrible service

<p>I just got off the phone with one of your consultant her name is Jane lekgate she was very rude unprofessional and it seems she does not want to assist me, she rep**** in her home language at times and I do not remember asking her that I speak her language I do not find that very professional please listen to the recording and let me know if your consultant was helpful?</p> <p> </p> <p>she was speaking while i was speaking, all i wanted to know was for someone to break down the charges on my invoice and she then said she will send it to me and i asked her again to break it down to me then send an invoice as i do not receive any invoices from your company, i was kept on hold then she started asking me questions instead of giving me answer.</p> <p> </p> <p>i am not happy with the service i have been getting from Cell C and i will be terminating my contract soon and will not advise anyone to join this service provider, Vodacom consultants are friendly and they very proffesional i will rather just keep my vodacom and cancel you guys.</p> <p> </p> <p> </p>

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Replies (2)
Cell C
Cell C's reply26 Jan 2017, 15:37
Official

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.

This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply27 Jan 2017, 11:08
Official

Lungi has been in contact with you to assist with this matter.

Regards
Cell C | PN