1 reviews | Active since Sept 2013

26 Jan 2017, 10:36

Horrible service

<p>At this point i have had enough with your *********** staff. I have been been pushed from pillar to post and given incorrect information. Your staff have mislead me and wasted enough of my time!!!!!!!!!! </p> <p> </p> <p> </p>

0
Replies (5)
Cell C
Cell C's reply26 Jan 2017, 10:46
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply26 Jan 2017, 12:56
Official

Palesa could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply27 Jan 2017, 11:21
Official

Palesa has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.

Regards

Cell C | PN

's update27 Jan 2017, 12:11
Reviewer Update

Thank you Palesa for trying to call me and emailing me directly.

I have been assisted by a gentleman by the name of S Ndhlovu. Thank you for being so helpful and explaining to me what needed to be done, although i honestly feel that this should have been communicated with me upon my first interaction with your contact centre staff, as they are the first point of contact with your clients and they determine the way we as clients perceive you as a company.

Never the less the gentleman has been very helpful and understanding.

5 stars to you for great customer service!!!

Cell C
Cell C's reply27 Jan 2017, 13:16
Official

Thumbs up to S Ndhlovu for the awesome service!

Thank you for taking the time to compile the above and sharing your appreciation with us.

Have a lovely day further.

Regards

Cell C | PN