HORRIBLE SERVICE

As a Cell C client for last couple of years I am honestly disappointed in the service provided when calling in to the call center and making an enquiry on my contract with you. When asked if I would like to be transferred to an agent regarding an upgrade I asked to be assisted with being transferred to someone who can assist me with removing something off my contract that I no longer utilize but I'm paying for on a monthly basis. I had asked Ketso to hold for me so I could find the invoice I had been sent to check what the product was that I want to remove. I had been told that once I have my information I should call back. It doesn't make sense to call back when I'm currently on the line with him and he can assist me. I get told that there are other clients holding on the line and that after being on the phone for 5 mins he has to tell me that I must call back. Make this make sense? Im honestly not impressed at all with this service when the point of calling into the call center about enquiries is to service your clients. This is the reason why I'm cancelling my contract and moving over to a different provider. Please see below the name of the person I had spoken to in your retentions department and the reference number to the call.

Ketso - Call ***