HORRIBLE SERVICE

<p>I logged a query in june as my account had been debited with the wrong amount the process to sort this out took so long that in july i was again debited wrongly. i finally received an SMS on the 7/09/2016 " Dear Cell C customer, please receive feedback for case no. ********** 295 Dear valued customer Please be advised that your query has been escalated to the correct dept. please note that you will be contacted in the next 24 to 48 hours. Regards Lesego Mathambe"</p> <p> </p> <p>its been two weeks and still i have had no call however im not surprised , managers and supervisors are never availble to talk , the call centre agents can only escalate the query which has already been escalated a few times.</p> <p> </p> <p>will my query stop getting escalated and get sorted out?</p> <p> </p> <p>thank you Cell C for showing me that the power truely isnt in my hands.</p>