Horrible service

<p>I signed a contract for a new router for my house. It was out of stock and I had to wait for delivery. On delivery the router was broken. It took some time to pick up. Then the long wait started...In the mean time I'm paying for a service I did not recieved. Earlier this week I phoned Cell C to enquier about the replace device. No sorry...we did not send one...but we wil do so now. Again the waiting....</p> <p>Finally this morning I receive a device...not the router I was promised. Its now almost 1 month. I will be paying R399 next week for a service I do not have.</p> <p>When I phoned Cell C... they will arrange it to be collected. Only once the device is back in the store, may I ask for it to be replace. Another 2-3 weeks....How is this possible?????</p>