Horrible Service

Around mid december i went to the cell c branch in cavendish Square to open a cell phone contract, the phone i had gotten was a honor 200 lite that came with free honor buds as well, i got assisted with opening the contract and got the buds as well however when i got home i saw that one of the buds weren't working, i tried charging them but still no response, the left bud was completely dead, i went back to the shop the next day and explained the problem, i was advised that the Honor rep wasn't in that day and i should come back tomorrow so they can explain the next steps, i came back the following day and was advised that the Honor rep was on leave and that i should come back the following week, i go to the store the following week and the buds were still at the store, I was then told by people helping there that the rep from Honor was there and ran their diagnostics and found nothing wrong with them and just charged them, he then asked me to connect them to the phone and the left ear bud still was not working, the person working said he'd escalate it to the Honor rep, i was not told when to come back but that i would get notification when it has been sorted, i got no notification for a week, This is 3 weeks now from opening the contract, i got there and unsurprisingly there was no update i asked them if they couldn't just take the buds from the other phones and just order another pair for the new phone the buds were taken from they said no they can't do that, the manager of the store comes to me and explains that they've been in conversation with the Honor rep and there has been a delay with the replacements but he'll take my number and stay in touch with me via whatsapp and by 1 weeks time he'll have a solid answer, i then go again after 1 week and when i got there its almost as if the manager was only starting to work on it as soon as he saw me, as if he did nothing the whole time. Its now the 20th of February and i still dont have the buds nor any comms regarding them, as much as i know there's mothing a store can do when an issue is out of their hands but the communication and service from that store has been ********** and honestly dissapointing, everytime I'd get there i was just being told to come back a later time everytime with nothing being said properly, the manager sent me a couple of messeges during the time but all 3 of them were just a copy and paste of each other. this whole experience has just given me nothing but fwelings of regret, even when we were setting up the contract, i had requested for the funds to be taken on the first of every to this month it still hasnt taken, this month it took on the 7th resulting in me paying double my installment even though i had set up the mandate in the store. its honestly been nothing but frustration.