Horrible service

<p>I've been struggling with Cell C since my upgrade in April/March. No signal apparently no tower. The consultant who helped me is the same person I have been talking to ever since I got the contract. He is the sales rep who sold me the contract. I am still waiting for someone to contact me. Why do I have to pay for something I can't use? Where do I go for help? I have to pay for all the bank costs to reverse the debit order. The router is in a box and not in use. I am so desperate for some help reregarding this matter.</p>