HORRIBLE SERVICE

<p>On the 4th of July I had called the customer service department requested an explanation of my previous months bill. After an unnecessarily long call between myself and a rather rude customer service representative, it was advised that my case would be logged and that a representative from back office would call me in 24-48 hours.</p> <p> </p> <p>After the proposed time had passed, which was Thursday, 6th July no one had called me. Given that I work in customer service, I understand that it gets busy and I allowed Cell C more time than they advised they needed.</p> <p> </p> <p>After 120business hours, 11th July, I was purely ****ed and called the customer service department myself. Much to my none surprise, according to the information given the case was logged but NO ONE felt it was necessary to make contact with me. I will not get into the attitude of the agent, more specifically that on that very evening I requested to be called to an alternate number and the agent DID NOT return my call and merely missed called me (cause we're playing a game). The supervisor (Nompumelelo Zungu) that I had spoken to on this particular interaction advised that I had nothing to worry about and he would take care of me and ensure that I receive a response the next day, between the hours of 3-4. Of course NOTHING happened and no one had contacted me.</p> <p> </p> <p>On the 14th July, I decided to spend my Friday evening (cause I had nothing better to do) and call Cell Cs customer service department. I was transferred to an alternate department, retentions as the supervisor of todays call advises me, and spoke to a supervisor whose name I fail to remember. Calvin?! Nonetheless, the supervisor, once again assured me that he would take care of me an ensure that I would be contacted as the case officer indeed worked the next day. Well done to him for at least getting the case officer, Deborah Guliwe, to send me a poorly worded text message that I barely understood. As the supervisor, Calvin? said he would contact me, I waited his call that OBVIOUSLY did not happen.</p> <p> </p> <p>On the 18th July, I once again called customer service ON MY OWN and requested to speak to a supervisor. I spoke with Neville Moodley, who not made the same promises as the previous supervisors but sounded rather sincere in what he was saying and genuinely sorry for the treatment I had received. I AM A FOOL!!! I give it to the guy for calling me the next day with an update and that was he was listening to the calls for the period of interest, BUT that was it. A call to provide an update and then he merely went on his way and forgot about the promises he had made to a customer.</p> <p> </p> <p>Today, the 24th July was no different. The service received from supervisor, Thembi Tshabalala, was no different to the service received from anyone else I had spoke to within this organisation.</p> <p> </p> <p>FULFIL YOUR PROMISES!</p> <p>TAKE OWNERSHIP!</p> <p> </p> <p>ACTION REQUESTS MADE ON TIME!!! I had contacted a month before my contract end date, 6th June, to have one of my contract cancelled as Cell C had requested. Had I not called on the 8th June, my cancellation would still not have been submitted. I AM NOT PAYING THIS, AS THIS IS NOT MY FAULT!!!</p> <p> </p> <p>FIND THE CALL RECORDING OF THE SUPERVISOR WHO HAD PROMISED TO CREDIT, OUT OF HIS OWN MIGHT I ADD, MY ACCOUNT WITH A FREE MONTHS SUBSCRIBTION!! IT WAS AN OUTBOUND CALL.</p> <p> </p> <p>I am not meant to be paying anything at the end of July, given the credit due to me and the fact that I reqested to cancel one of my contracts.</p> <p> </p> <p>Can some who ACTUALLY cares call me and get this mess sorted!!!!!!!!!!</p>