1 reviews | Active since May 2016

23 May 2016, 07:22

Horrible Service!

<p>First of all, when I went to CellC to sign up for a contract nearly 2 years ago, CellC staff managed to somehow put my contract on my mother's ID number, meaning EVERY TIME I want to go to CellC, I need to take my mother with because technically MY contract (THAT I PAY FOR) is hers. This has caused a lot of inconvenience for the both of us for various reasons.</p> <p>Secondly, how am I not even able to top up my contract anymore? Used to be able to load airtime and buy data with it but for the last month or two I get a message saying that I have already used my first free tariff change and to please recharge to make another tariff change. So whether I have airtime for data or not, I have to BUY MORE AIRTIME in order to be able to top up my data? ***! Ripping people off!!!</p> <p>I am so tired of CellC's **** service and *********** staff when you go into the shops! Please just do something because I know for sure this complaint means pretty much nothing to the CellC brand. Cancelling my contract as soon as it's finished.</p>

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Replies (1)
Cell C
Cell C's reply23 May 2016, 09:20
Official

We apologise for the unsatisfactory service and inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN