Horrible Service

have done an upgrade on 3 May and I have not yet received any communication as to what is happening. I have been calling the call centre upgrade departments and all I am told is that there is no stock.

When the upgrade contract was completed, I was told there is stock and that I would receive my device within 3 to 7 working days and payment will commence at the end of June 2022. When I go to the store, I am told that the device is on transit since 3 May and therefore they cannot help. The only way they can help me is if I cancel with the call centre and re-upgrade with them.

Should I consider this, I will not have a choice on the colour of the device I want as stock is limited. Also, I will now have to pay the monthly fee of the amended amount.

I currently do not have a phone - the one I had was damaged. I need a cell phone as this is part of my day to day job and plus I travel therefore I need to have some sort of communication tool should anything happen on the road.

The service I have been receiving since I wanted to upgrade from sim only to a device has been horrible and frustrating. If I opt to cancel my sim only contract and move to another network then I need to pay a settlement fee and I do not think it is fair as I have been waiting for my device.

Can someone please fast track? Also please advise on how to proceed with this.