HORRIBLE SERVICE

On 01 November 2023, i called CellC , Retention Department to request settlement amount on my contract and i was assisted by a gentleman called Katlego, he gave me the settlement amount and advised to go to the store in Fourways to pay the amount, i got to the store the consultant as well confirmed the amount and advised me to go pay in Pick n Pay which i did. To my surprise the next day i got a call from the store to say that i have a credit on my contract and i cannot cancel my contract and another thing the consultant who was helping me to issued me with the wrong package now i have to return the phone to the store and note 2 consultants and the lady from Samsung were helping me on that day, how did 3 consultants not see that i am being issued with the wrong phone? this shows the level of mediocrity disregard for customers but just to push profit and , so again i called Cell C today and spoke to Khanyo to my surprise, she told me that my contract was not cancelled because i did not call back to cancel my contract but again, who advised me to call back after i pay the settlement account to cancel my contract?no one. I requested to speak to the supervisor, she said that the supervisor cannot help me in this regards and when i insisted she put me on a long wait then came back to say i must leave my details for TL to call me, i mean i am in this mess because someone who said they will call me the next day regarding my contract cancellation, failed to do, CellC is losing its plot.They have no respect for customer at all, first i had to acquire funds to settle this contract meaning, i sacrifices and when i wanted to cancel my debit order so they don't debit me twice for the this contract, i was told that they cannot help me to cancel my contract rather call on the 09 November to cancel not sure what exactly can they help customers with, these company is now becoming useless chasing profit that needs of the customers. Now i am stuck with a new phone with no way forward, The store and head office are contradicting each other.