Horrible service

Disgusted by the service MN Makhazase Ndlovu Tue 2019/01/15 2:44 PM Sent Items To: ********** Good day

I have been receiving nothing but bad service from cellc. I had an issue with my router and sim card I got bad service. Within two weeks had an issue again with the same sim card and router got horrible service. Sent a complain and it was not attended to. Yesterday I went to protea gardens mall I was told that I have to pay R116 for a sim swap and other alternative is to get an unregistered sim and they will charge me R50 for sim swap. I was told I can buy the sim card at pick n pay. When I called client care I was told I can get it at the shop. I went to the shop again today and I was told they don't sell the sim card, while in the shop I called client care and I was told I cant get it there. The agent spoke to the manager (Nkateko) who spoke to the RM ( Adam) and still I was not helped. I had to pay. Where is the consistency? Why must as a client be inconvenienced. Your guys give horrible service