SK
Sibongile K
1 reviews | Active since Jun 2016
12 Jun 2018, 10:35
Horrible service
Cell c insurance call center has the worst customer service. I made a claim and paid access fee then they delivered the wrong device,I was told that they will deliver the correct device. 3 weeks later still without my device and every time I call the call center all the agents can't help me I'm told to hold and after holding for 30 minutes I'm told that they will call me with feedback and sadly no1 calls back. Some of the agents just transfer your call without telling you that ur being transferred.
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Cell C's replyOfficial
12 Jun 2018, 10:43Good morning Sibongile
We have requested one of our team members to liaise with C surance and assist. Apologies for the poor service.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Jun 2018, 10:43
Official
Good morning Sibongile
We have requested one of our team members to liaise with C surance and assist. Apologies for the poor service.
Do expect communication.
Regards
Cell C | PN
Best regards,