Horrible service

I logged a claim with CSurance and CELL C pretended to be concerned with my issues so that i could conveniently change my review on Hello Peter for their ratings. I paid my excess for my claim and have been paying my insurance cover no when it's time to pay my claim there are issues.

I have been calling CSurance for 2 weeks and to no avail am I getting assistance. I has to book my own handset in for repairs. I had to obtained the quote myself, I had to follow up on my claim myself. Now after paying the excess I was told there is no stock however according to Cell C the phone model I had is no longer available. I called CSurance and the advice the agent was given from the TL and managers is that she must tell me I must just wait or take a Samsung Grand prime because that is all they have

So now I am back on here logging another media complaint to get assistance. Note that I have logged this with OSTI as well lets see how long they will manage to endure the cost of complaints and bad reviews