Horrible service

I had a contract with cell c and paid almost R2000 for cancelation in May 2017. After making payment I called in to the call centre to cancel my contract. I noticed that cell c still deducted my account in october month 2017. I called in on tuesday to reverse the funds I spoke to an agent and she informed me that she has to get the call recording to hear if i did request cancellation. She gave me a call back and informed me that it was evident that I indeed requested cancecancelation and that my funds would be reversed into my account . I asked her what the turn around time was and she informed me that it usually takes 48hours .that was on Tuesday if I'm not mistaken..since then i have spoken to 4 different agents Thandeka maggie Sibusiso and zukisa .. I called in today spoke to zukisa and asked to speak to a team leader she then informed me that there was no team leader on the floor!! She also informed me that the turn around time for a reversal is 28 days after i was informed it was 48 hours!! Ive been a cell c customer for over 10 years and this is how u replay loyalty!!! I am extremely upset!!! I'm a manger at a bank and our main aim is to provide great customer service so we can retain our clients.. well today cell c you have lost a loyal customer and I will ensure everyone I come across that is using cell c will know my story! #VeryUnhappyCustomer I want MY MONEY back asap!!!!!!!!!