HORRIBLE SERVICE

I had purchased a contact with Cell C last year November 2016, there hasn't been a single month where they have done a debit order on my account even though they were supposed to. There is always funds in my account. Every single month I phone customer service to debit my account for the amount. I only find out they didn't do the debit order after a week of them supposed to be having done it, they send me a message to cut my line. I have a closed line. Every month I have to take a day off work to go do an easy pay. The consultants have all promised assurance that the debit order will go off however I am always left disappointed. Yesterday has been a huge disappointment I received a balance check message to say that my monthly payment has increased by R70 for the upcoming month. When contacting the services , I was constantly rudely told that my line is an open line , which makes no sense because for the past year it has been closed line. When the consultant reviewed the account again she advised its a closed line. She said the access fee of R70 is being charged due to my payment being made late. My account was not debited on time , I only receive a message a week later to say it's in arrears. I am very disappointed and will not pay this fee. This is my second contact with them in 4 Years. I will never ever take another contact with Cell C. BAD CUSTOMER SERVICE.

Disappointed customer