Horrible service

I reported my cellphone missing on Friday 18/08/2017 to the cell c Customer care services and also went to the police station to report it. I called the C surance call center and was on a call queue for an hour and eventually spoke to someone who advised me to go into a store and submit a claim form which I did on Saturday 19/08/2017.

I have been calling the C surance call center for the last 2 and a half hours. Twice the advisors could not find my form and the third time the advisor hung up. The call queue is absolutely ridiculous and holding on for so long costs a lot of money and time. I need to get everything processed ASAP. I cannot stay so long without a phone when I have been paying my insurance every month on time without fail. The service is absolutely horrible. The automated voice that you guys have gives an email address that is difficult to hear. Please offer a resolution. The call waiting time is unreasonable.