Horrible service

I was billed R607 for my cellphone contract which has always been R578. The poeple at ur call centre said the is an amount of R31.84 which says it's for \ post paid 150 "this oney must be reversed. a query was logged with the following ***. I called in yesterday and the lady said that my query was still \"" open \"" and no one is working on it as yet. """