Horrible post contract service

My contract was set to expire at the end of April 2021. I canceled my contract as I am in the process of moving abroad. My cell c account was paid via debit order, so I assumed that my last debit order will go off and that would be the end.

Since then, I have never received any email or sms from Cell C indicating that my account was in arrears (how could it since I had a debit order).

On Friday, I was contacted by VVM debt collectors telling me I have been reported to the Credit Bureau for my account that is in arrears. And not only do I owe my monthly bill, but an additional R120 to "clear my name".

This is absurd and horrible service from Cell C. I am now implicated due to your inability to contact with your clients. How the hell was I suppose to know I owe anything if no one ever sent me a statement? And why did the last debit order not go off?

Now I have to clear my name with a debt collector for your mistake. Unacceptable