FL
Frederik L

1 reviews | Active since Aug 2017

18 Mar 2019, 23:28

Horrible Network: Cell C

Horrible service from Cell C.

We have been struggling in our area to use our internet, whatsapp, facebook, basically everything data related for sometime now. (Only happens from a Monday to a Thursday between 6pm and 11pm.) We have called countless times and every time we are transferred to the IT department who then tells you to try and change your carrier and switch the phone off and on, then they drop the phone and you struggle for an hour to get hold of them again. (This does not work sir), but still they insist on doing the same damn thing over and over again. My data bundles have expired three times now where I could not use it up and lost money because Cell C decided we won't use data at certain times. This is not on. I don't see Cell C reimbursing anyone because of their system/network/staff incompetence. I have requested numerous times that I be called by customer service to no avail and I keep losing money because Cell C can't take a hint and fix what is broken.

Honestly not the way I want to feel about Cell C, but hey why do they need to care right?

0
Replies (4)
Cell C
Cell C's reply19 Mar 2019, 07:15
Official
The matter will be escalated to the department  responsible for Network coverage in your area.
 Our team will be in touch to assist. 

Regards
DA  

Best regards,

Cell C
Cell C's reply19 Mar 2019, 11:22
Official
Mpho attempted to reach you telephonically, with no success.  Kindly provide an alternate contact number for yourself.

Regards
DA

Best regards,

FL
Frederik L's update19 Mar 2019, 11:59
Reviewer Update
I saw the missed call and tried returning the call, could not get through to your call center. Mpho can contact me on my number again.
Cell C
Cell C's reply20 Mar 2019, 09:19
Official
Mpho confirmed that he has contacted you and escalated this to our Networks Department for further assistance.

Regards
DA

Best regards,