ES
Erica S
1 reviews | Active since Feb 2019
26 Oct 2023, 09:29
HORRIBLE HORRIBLE SERVICE STINKS!
135 - First my call was dropped.. 135 - 2nd call I asked to be transferred to cancellations Collections agent said my account is in arrear which is absolute bull**** as Cell C debited my account. Agent wanted to know how much... WHY THE HELL SHOULD I GIVE THE AMOUNT WHEN CELL C DEBITED ME?????? 135 - 3rd (Akhona) call I asked for a manager - managers are apparently all in a meeting at 9:22 in the morning... NO other managers are available??? Really??? All I want is to cancel. Why is that so difficult. Referring this to the ombudsman today. You are more than welcome to go an listen to all the calls. I did lose my temper as I'm dumb founded that information which cell C should have access to, isn't even on the system ??? like a debit order??? I want to cancel. Give me the dates and the cancellation fees. I want to cancel NOW!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
26 Oct 2023, 09:51Dear Erica Swart ,
Thank you for bringing this matter to our attention.
We're sorry to hear about your frustrating experiences with our customer service. We have escalated the matter to our Support Team , one of our friendly consultants will be in touch to assist with the cancellation.
Regards
Cell C | TD
Thank you for bringing this matter to our attention.
We're sorry to hear about your frustrating experiences with our customer service. We have escalated the matter to our Support Team , one of our friendly consultants will be in touch to assist with the cancellation.
Regards
Cell C | TD
Cell C's reply26 Oct 2023, 09:51
Official
Dear Erica Swart ,
Thank you for bringing this matter to our attention.
We're sorry to hear about your frustrating experiences with our customer service. We have escalated the matter to our Support Team , one of our friendly consultants will be in touch to assist with the cancellation.
Regards
Cell C | TD
Thank you for bringing this matter to our attention.
We're sorry to hear about your frustrating experiences with our customer service. We have escalated the matter to our Support Team , one of our friendly consultants will be in touch to assist with the cancellation.
Regards
Cell C | TD
ES
Erica S's updateReviewer Update
31 Oct 2023, 11:08Well done on the response... However, the matter is still NOT resolved
I received the below from Cell C. Nothing on a letterhead with a breakdown?? I even followed up with my requirements to proceed with cancellation and I still have NOT received any feedback. New case numbers are assigned, and responses of the level of service is requested. Seems that ONLY when I post something on Hello Peter is the ONLY time Cell C will actually get back to me.
FROM CELL C*** | Thu, 26 Oct, 14:14 (5 days ago) | |
to meGood day Kindly note that early cancellation penalty fee consist of current balance and commitment amounts which are valid until 31/10/2023 The number *** has 12 months remaining on the contract is coming to an end on 04/10/2024 with a commitment amount of R 2,033.9 The number *** has 15 months remaining on the contract is coming to an end on 25/01/2025 with a commitment amount of R 817.48 The number *** has 10 months remaining on the contract is coming to an end on 31/08/2024 with a commitment amount of 6,348.35 The current balance for the account number *** is R1260.61 The total amount plus current balance is R10 460,42 for early cancellation penalty fee Regards L.Sephamla
Social Media Departments
MY RESPONSE
Erica Swart | 30 Oct 2023, 10:45 (1 day ago)
to customerservice**Follow up #2 **Good day L. Sephamala.I would like to follow up on my request from 26.10.2023 @ 14:25 AND 27.10.2023 @ 8:32Kindly advise WHEN the below will be supp**** ?
I require a statement on a Cell C letterhead of the commitment amounts please. In this statement I require the following :
1 . All numbers requested for cancellation
2. The fees applicable broken down into their respective - cancellation fees and - any other fees relating to the cancellation / commitment amounts.
3. Specified device linked to the contract / number.
4. Call recording for Contract ***, which expired on 25.01.2025.
***I was advised that I'm not able to upgrade as I'm on debt review. The contract was extended and I want to know why I wasn't allowed to cancel this line / contract when I phoned in. I trust that you find the above in order.I will be insisting on this, I can to ensure that there are no misunderstandings, when payment is made.
Regards
Erica
PLEASE LET ME KNOW WHAT I NEED TO DO TO GET THIS RESOLVED?
WHO SHOULD I CONTACT CAUSE THE CELL C CALL CENTRE IS HORRIBLE.
I received the below from Cell C. Nothing on a letterhead with a breakdown?? I even followed up with my requirements to proceed with cancellation and I still have NOT received any feedback. New case numbers are assigned, and responses of the level of service is requested. Seems that ONLY when I post something on Hello Peter is the ONLY time Cell C will actually get back to me.
FROM CELL C*** | Thu, 26 Oct, 14:14 (5 days ago) | |
to meGood day Kindly note that early cancellation penalty fee consist of current balance and commitment amounts which are valid until 31/10/2023 The number *** has 12 months remaining on the contract is coming to an end on 04/10/2024 with a commitment amount of R 2,033.9 The number *** has 15 months remaining on the contract is coming to an end on 25/01/2025 with a commitment amount of R 817.48 The number *** has 10 months remaining on the contract is coming to an end on 31/08/2024 with a commitment amount of 6,348.35 The current balance for the account number *** is R1260.61 The total amount plus current balance is R10 460,42 for early cancellation penalty fee Regards L.Sephamla
Social Media Departments
MY RESPONSE
Erica Swart | 30 Oct 2023, 10:45 (1 day ago)
to customerservice**Follow up #2 **Good day L. Sephamala.I would like to follow up on my request from 26.10.2023 @ 14:25 AND 27.10.2023 @ 8:32Kindly advise WHEN the below will be supp**** ?
I require a statement on a Cell C letterhead of the commitment amounts please. In this statement I require the following :
1 . All numbers requested for cancellation
2. The fees applicable broken down into their respective - cancellation fees and - any other fees relating to the cancellation / commitment amounts.
3. Specified device linked to the contract / number.
4. Call recording for Contract ***, which expired on 25.01.2025.
***I was advised that I'm not able to upgrade as I'm on debt review. The contract was extended and I want to know why I wasn't allowed to cancel this line / contract when I phoned in. I trust that you find the above in order.I will be insisting on this, I can to ensure that there are no misunderstandings, when payment is made.
Regards
Erica
PLEASE LET ME KNOW WHAT I NEED TO DO TO GET THIS RESOLVED?
WHO SHOULD I CONTACT CAUSE THE CELL C CALL CENTRE IS HORRIBLE.
ES
Erica S's update31 Oct 2023, 11:08
Reviewer Update
Well done on the response... However, the matter is still NOT resolved
I received the below from Cell C. Nothing on a letterhead with a breakdown?? I even followed up with my requirements to proceed with cancellation and I still have NOT received any feedback. New case numbers are assigned, and responses of the level of service is requested. Seems that ONLY when I post something on Hello Peter is the ONLY time Cell C will actually get back to me.
FROM CELL C*** | Thu, 26 Oct, 14:14 (5 days ago) | |
to meGood day Kindly note that early cancellation penalty fee consist of current balance and commitment amounts which are valid until 31/10/2023 The number *** has 12 months remaining on the contract is coming to an end on 04/10/2024 with a commitment amount of R 2,033.9 The number *** has 15 months remaining on the contract is coming to an end on 25/01/2025 with a commitment amount of R 817.48 The number *** has 10 months remaining on the contract is coming to an end on 31/08/2024 with a commitment amount of 6,348.35 The current balance for the account number *** is R1260.61 The total amount plus current balance is R10 460,42 for early cancellation penalty fee Regards L.Sephamla
Social Media Departments
MY RESPONSE
Erica Swart | 30 Oct 2023, 10:45 (1 day ago)
to customerservice**Follow up #2 **Good day L. Sephamala.I would like to follow up on my request from 26.10.2023 @ 14:25 AND 27.10.2023 @ 8:32Kindly advise WHEN the below will be supp**** ?
I require a statement on a Cell C letterhead of the commitment amounts please. In this statement I require the following :
1 . All numbers requested for cancellation
2. The fees applicable broken down into their respective - cancellation fees and - any other fees relating to the cancellation / commitment amounts.
3. Specified device linked to the contract / number.
4. Call recording for Contract ***, which expired on 25.01.2025.
***I was advised that I'm not able to upgrade as I'm on debt review. The contract was extended and I want to know why I wasn't allowed to cancel this line / contract when I phoned in. I trust that you find the above in order.I will be insisting on this, I can to ensure that there are no misunderstandings, when payment is made.
Regards
Erica
PLEASE LET ME KNOW WHAT I NEED TO DO TO GET THIS RESOLVED?
WHO SHOULD I CONTACT CAUSE THE CELL C CALL CENTRE IS HORRIBLE.
I received the below from Cell C. Nothing on a letterhead with a breakdown?? I even followed up with my requirements to proceed with cancellation and I still have NOT received any feedback. New case numbers are assigned, and responses of the level of service is requested. Seems that ONLY when I post something on Hello Peter is the ONLY time Cell C will actually get back to me.
FROM CELL C*** | Thu, 26 Oct, 14:14 (5 days ago) | |
to meGood day Kindly note that early cancellation penalty fee consist of current balance and commitment amounts which are valid until 31/10/2023 The number *** has 12 months remaining on the contract is coming to an end on 04/10/2024 with a commitment amount of R 2,033.9 The number *** has 15 months remaining on the contract is coming to an end on 25/01/2025 with a commitment amount of R 817.48 The number *** has 10 months remaining on the contract is coming to an end on 31/08/2024 with a commitment amount of 6,348.35 The current balance for the account number *** is R1260.61 The total amount plus current balance is R10 460,42 for early cancellation penalty fee Regards L.Sephamla
Social Media Departments
MY RESPONSE
Erica Swart | 30 Oct 2023, 10:45 (1 day ago)
to customerservice**Follow up #2 **Good day L. Sephamala.I would like to follow up on my request from 26.10.2023 @ 14:25 AND 27.10.2023 @ 8:32Kindly advise WHEN the below will be supp**** ?
I require a statement on a Cell C letterhead of the commitment amounts please. In this statement I require the following :
1 . All numbers requested for cancellation
2. The fees applicable broken down into their respective - cancellation fees and - any other fees relating to the cancellation / commitment amounts.
3. Specified device linked to the contract / number.
4. Call recording for Contract ***, which expired on 25.01.2025.
***I was advised that I'm not able to upgrade as I'm on debt review. The contract was extended and I want to know why I wasn't allowed to cancel this line / contract when I phoned in. I trust that you find the above in order.I will be insisting on this, I can to ensure that there are no misunderstandings, when payment is made.
Regards
Erica
PLEASE LET ME KNOW WHAT I NEED TO DO TO GET THIS RESOLVED?
WHO SHOULD I CONTACT CAUSE THE CELL C CALL CENTRE IS HORRIBLE.
ES
Erica S's updateReviewer Update
31 Oct 2023, 11:12This is exactly why I want to Cancel. HORRIBLE Service, and absolutely NO action or reaction from Cell C.... I've been a customer for a number of years (over 10years). Even upgraded 3 times on 2 different numbers. Cell C's service has become abysmal.
ES
Erica S's update31 Oct 2023, 11:12
Reviewer Update
This is exactly why I want to Cancel. HORRIBLE Service, and absolutely NO action or reaction from Cell C.... I've been a customer for a number of years (over 10years). Even upgraded 3 times on 2 different numbers. Cell C's service has become abysmal.
Cell C's replyOfficial
31 Oct 2023, 11:21Dear Erica Swart
Thank you for reaching out to us.
We have referred your query to our Support team, they will be in touch within 24 working hours to advise regarding your request.
Regards,
Cell | SR
Thank you for reaching out to us.
We have referred your query to our Support team, they will be in touch within 24 working hours to advise regarding your request.
Regards,
Cell | SR
Cell C's reply31 Oct 2023, 11:21
Official
Dear Erica Swart
Thank you for reaching out to us.
We have referred your query to our Support team, they will be in touch within 24 working hours to advise regarding your request.
Regards,
Cell | SR
Thank you for reaching out to us.
We have referred your query to our Support team, they will be in touch within 24 working hours to advise regarding your request.
Regards,
Cell | SR
ES
Erica S's updateReviewer Update
14 Nov 2023, 14:08Good day,
I still have not received ANY feedback OR the document requested on the commitment fees applicable to my contract with Cell C.
How long does it take to supply me with the fees?
All I need are the numbers on my account (all active numbers)
Time period applicable to each number
Commitment fees and any other fees applicable to each numbers
ON A CELL C LETTERHEAD / Letter.
Why is this so difficult?
I still have not received ANY feedback OR the document requested on the commitment fees applicable to my contract with Cell C.
How long does it take to supply me with the fees?
All I need are the numbers on my account (all active numbers)
Time period applicable to each number
Commitment fees and any other fees applicable to each numbers
ON A CELL C LETTERHEAD / Letter.
Why is this so difficult?
ES
Erica S's update14 Nov 2023, 14:08
Reviewer Update
Good day,
I still have not received ANY feedback OR the document requested on the commitment fees applicable to my contract with Cell C.
How long does it take to supply me with the fees?
All I need are the numbers on my account (all active numbers)
Time period applicable to each number
Commitment fees and any other fees applicable to each numbers
ON A CELL C LETTERHEAD / Letter.
Why is this so difficult?
I still have not received ANY feedback OR the document requested on the commitment fees applicable to my contract with Cell C.
How long does it take to supply me with the fees?
All I need are the numbers on my account (all active numbers)
Time period applicable to each number
Commitment fees and any other fees applicable to each numbers
ON A CELL C LETTERHEAD / Letter.
Why is this so difficult?