Horrible Horrible and HORRIBLE!!

<p>Ever since the day I decided to get a contract through Cell C I have had nothing but regrets. I just wish there was a time machine and I can just completely redo that decision.</p> <p>First of all, when i signed up for the contract, they couldnt do something as simple as porting my number from another network and I had to wait for about 3 days until I decided that they can just give me another number because now I was sitting with a brand new phone that I could not use. Next thing, the number that they give me, turns out to be a recycled number, meaning it belonged to someone else, who's facebook notifications keep popping up on my phone. As well as strangers calling me and whatsapping me, thinking that their getting a hold of the previous owner, I mean really??? I called Cell C about this and all they said was that they will do an investigation and get back to me, only to get back to me and repeat exaclty what i reported to them, that yes this number did belong to someone else before. I got no solution to my problem other than to change to another number AT A CHARGE!!!! When i complained about that, only then they offer to do it for free, which means now that i have to go back to my banks, my gym and all other companies to change my number again becasue they had previously failed to port my number.</p> <p>THEN the bill comes and I'm being charged a ridiculous amount becasu the consultant who gave me this contract mislead me about what exactly I'll be getting with this contract. I need data more than i need minutes, but i was given the impression that i get minutes, data and sms but NO, I get minutes to use on data, calls and sms. Why would i agree to that?? Now I am stuck with a contract that is not suitable for me nd they could not give a rats ass because at the end of the day, they get what they want, they dont care about the customers needs.</p> <p>Then they do not debit my account when they have to, so now I have to be the one calling them and asking them why they have not taken their money but i keep getting told by the call center agents that they cannot see why it has not been done but they will request for the debit order to go off again, which, suprise suprise, does not happen. Now they want to send me messages about how I am in arrears and this is now after I walked into their Mall of africa branch to make the payment.</p> <p>There's jus so much more that I will leave out but now what has got me sooo ****ed the hell off is that my phone was ****** yesterday and i went to the police station and got all the documents that i needed. Called C insurance to let them know that my phone has been ****** and waited 15 minutes before someone could pick and advise me on my next step. I was told to go to a cell c branch and hand in the documents but when i get there , i am being told that that is not the procedure but they will help me. I was now charged over R100 for a swim swap of a phone that has been ******!!! this is meant to be covered by the insurnace, which is what i read on the Cell c website. I have now called c insurance three times, each time being on hold for roughtly 15 minutes because of "high call volumes", only to have my calls disconnected, once again leaving me super frustrated.</p> <p> </p> <p>I am now sitting without a phone for what i suspect will be a very long time because of how *********** and useless Cell c is a whole.</p> <p> </p> <p>Its disgusting and i cannot wait to be done with this company. One star is too much for your bad service.</p>