Horrible handling insurance claim

If there was a negative star i would give it. This is my second negative review of the cell c insurance as this is my second claim since ive been with cell c and im still yet again struggling to get my claim and my phone. I paid the excess amount on the 20th of September and i sent the proof of payment. When i call , since i never get feedback via email, they tell me the P30 that i claimed for and oaid excess for us unavailable and they dont know when it will be available and that's it. My first claim experience was just as bad and this one is just as bad with all the running around and back and forth. Im beyond upset