MM
Mashudu M

1 reviews | Active since Sept 2017

21 Jul 2020, 15:11

Horrible experience with Cell C.

i had my phone ****** during mugging, i used a cell c number. their call center couldn't assist me do a sim swop cos i couldn't remember when last i recharge, so they couldn't assist me despite being their client for 4 years. their call center consultant were rude and kept sending me from pillar to post without assisting me. as a results i lost my number and lost my contacts. I will never recommend Cell C. poor service, no regards for clients mental health after going through traumatic experience. Will never ever use them, or recommend anyone to use them, period.

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Replies (1)
Cell C
Cell C's reply21 Jul 2020, 16:20
Official
Good day Mashudu 

Thank you for contacting Cell C. 

We're sorry to hear about the traumatic ordeal that you went through. 

However, you would have to pass the security check in order for the sim swap to be processed. 

^MP