DT
Donald T

1 reviews | Active since Jun 2016

16 Apr 2018, 20:27

Horrible experience from Cell C

Hello, whoever is seeing this. My name is Tsietsi Donald Thelele and I'm experiencing a problem. Since February I've been getting deductions from Cell C on my bank account at ABSA. Upon noticing this, I quickly reversed the funds and rushed to Cell C. They requested that I make an affidavit and bring it to them together with my bank statement and copy of my ID. I did that and the next month the values increased and reversed the funds and went to Cell C again and they could not help me. Today I have an even higher deduction from Cell C and I'm going to reverse it. What I don't understand is that this people know my bank (ABSA) and account number and they can see I'm reversing the funds but they're not tracking me down to try and find out what is happening. I don't know who to go to because when I go to Cell C they can't help me. Here is my cell phone number ********** 031 and the nearest Cell C is at Weskus Mall Vredenburg, this is for in case someone at Cell C wants to help me resolve this. Here are also the smses from my bank, I've deleted some info for security reasons.

Absa: CHEQ1584, Sch t, 09/02/18 SETTLEMENT/C - ACB DEBIT:EXTERNAL, CELL C SP ********** 78 ********** 58, R-101.35,

Absa: CHEQ1584, Sch t, 09/02/18 SETTLEMENT/C - ACB DEBIT:EXTERNAL, CELL C SP ********** 13 ********** 58, R-109.21,

Absa: CHEQ1584, Returned, 10/02/18 SETTLEMENT/C - ACB DEBIT REVERSAL, CELL C SP ********** 78 ********** 58, R101.35,

Absa: CHEQ1584, Returned, 10/02/18 SETTLEMENT/C - ACB DEBIT REVERSAL, CELL C SP ********** 13 ********** 58, R109.21,

Absa: CHEQ1584, Sch t, 15/03/18 SETTLEMENT/C - ACB DEBIT:EXTERNAL, CELL C SP ********** 09 ********** 58, R-708.57,

Absa: CHEQ1584, Returned, 17/03/18 SETTLEMENT/C - ACB DEBIT REVERSAL, CELL C SP ********** 09 ********** 58, R708.57,

Absa: CHEQ1584, Sch t, 24/03/18 SETTLEMENT/C - NAEDO TRACKED DO, CELLC SP*0/ ********** 047*040, R-500.00,

Absa: CHEQ1584, Sch t, 24/03/18 SETTLEMENT/C - NAEDO TRACKED DO, CELLC SP*0/ ********** 048*040, R-208.57,

Absa: CHEQ1584, Returned, 26/03/18 SETTLEMENT/C - NAEDO TRCK DO DISP, CELLC SP*0/ ********** 047*040, R500.00,

Absa: CHEQ1584, Returned, 26/03/18 SETTLEMENT/C - NAEDO TRCK DO DISP, CELLC SP*0/ ********** 048*040, R208.57,

Absa: CHEQ1584, Sch t, 16/04/18 SETTLEMENT/C - ACB DEBIT:EXTERNAL, CELL C SP ********** 07 ********** 58, R-1,206.57,

0
Replies (8)
Cell C
Cell C's reply17 Apr 2018, 07:21
Official

Thank you for letting us know. We are against any form of ******* activity as such we will investigate the matter and contact you with feedback.

Regards
Cell C | DA

Best regards,

DT
Donald T's update17 Apr 2018, 13:20
Reviewer Update
Thank you, please do call me, I've provided my cell phone number. I've also reversed the last deduction that went through
Cell C
Cell C's reply17 Apr 2018, 13:50
Official

Good afternoon

A consultant has been assigned to assist with your query. Do expect a call.

Regards

Cell C | DA

Best regards,

DT
Donald T's update17 Apr 2018, 15:16
Reviewer Update
Okay thank you very much for that, can you please provide me with an indication of how soon will I be getting the call.
Cell C
Cell C's reply17 Apr 2018, 15:38
Official

A follow up has been sent.

Regards

Cell C | DA

Best regards,

DT
Donald T's update17 Apr 2018, 16:14
Reviewer Update
I mean time wise,(hours/days) how soon should I expect the call
Cell C
Cell C's reply18 Apr 2018, 08:51
Official

Lungi confirmed that she has been in contact with you and is attending to your query. Feedback will be provided as soon as possible.

Regards

Cell C | DA

Best regards,

Cell C
Cell C's reply20 Apr 2018, 09:32
Official

Kindly forward the required document to Lungile and she will assist further with this matter.

Regards

Cell C | PN

Best regards,