DP
Dereshin P
1 reviews | Active since Aug 2016
04 Aug 2022, 13:12
Horrible experience at Cell Exclusive continues!!!
horrible customer care and service. Did an upgrade, as an exclusive customer. no feedback no service, and over 5 hours on calls with various agents and supposedly customer care people. Who frankly have no idea what they are doing. I still don't have answers, my bill has increased significantly, that part always happens like clock work. I see why they are goin gout of business, their CX is the worst i have ever experienced from any company in the world. Pathetic!!!
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Replies (6)0
Replies (6)
Cell C's replyOfficial
04 Aug 2022, 13:27Good day Dereshin
Thank you for contacting us.
The matter will be escalated to our Support team for assistance. We will be in touch.
^NT
Thank you for contacting us.
The matter will be escalated to our Support team for assistance. We will be in touch.
^NT
Cell C's reply04 Aug 2022, 13:27
Official
Good day Dereshin
Thank you for contacting us.
The matter will be escalated to our Support team for assistance. We will be in touch.
^NT
Thank you for contacting us.
The matter will be escalated to our Support team for assistance. We will be in touch.
^NT
DP
Dereshin P's updateReviewer Update
04 Aug 2022, 13:48i wont hold my breath, i have had another call now , with no resolution or clarity, instead another email to be sent was requested, thats the 4th email asking and begging for assistance.
DP
Dereshin P's update04 Aug 2022, 13:48
Reviewer Update
i wont hold my breath, i have had another call now , with no resolution or clarity, instead another email to be sent was requested, thats the 4th email asking and begging for assistance.
DP
Dereshin P's updateReviewer Update
04 Aug 2022, 13:50i wont hold my breath, i have had another call now , with no resolution or clarity, instead another email to be sent was requested, thats the 4th email asking and begging for assistance.
DP
Dereshin P's update04 Aug 2022, 13:50
Reviewer Update
i wont hold my breath, i have had another call now , with no resolution or clarity, instead another email to be sent was requested, thats the 4th email asking and begging for assistance.
Cell C's replyOfficial
04 Aug 2022, 14:00One of our friendly Social Media consultant will be in touch with you to assist.
^NT
^NT
Cell C's reply04 Aug 2022, 14:00
Official
One of our friendly Social Media consultant will be in touch with you to assist.
^NT
^NT
DP
Dereshin P's updateReviewer Update
05 Aug 2022, 14:49once again Cell C, no call from any social media agent or help in any way. My query is still open. MY case logged with you, has no response. Pathetic job yet again. Most of all i am still a customer who is not getting the services I paid for. You should just close down, and go out of business with dignity, rather than this. Or tell me you don't want my R6000p/m business.
DP
Dereshin P's update05 Aug 2022, 14:49
Reviewer Update
once again Cell C, no call from any social media agent or help in any way. My query is still open. MY case logged with you, has no response. Pathetic job yet again. Most of all i am still a customer who is not getting the services I paid for. You should just close down, and go out of business with dignity, rather than this. Or tell me you don't want my R6000p/m business.
DP
Dereshin P's updateReviewer Update
11 Aug 2022, 10:38Still no resolution from CellC . Seriously, is it that hard to help for a service I pay for. I got an email.yesterday from your exclusives team stating they have changed a contract of mine, without discussion or consent or anything. Please can Jacob call me from your team, he dealt with the upgrade and should resolve it today.
DP
Dereshin P's update11 Aug 2022, 10:38
Reviewer Update
Still no resolution from CellC . Seriously, is it that hard to help for a service I pay for. I got an email.yesterday from your exclusives team stating they have changed a contract of mine, without discussion or consent or anything. Please can Jacob call me from your team, he dealt with the upgrade and should resolve it today.