MC
Melanie C
1 reviews | Active since Jun 2019
20 Feb 2025, 14:57
Horrible experience
If there was an option for no stars, i would choose that as the experience with Cell C was so horrible.
So, my mum took a contract with a call centre agent, firstly, they lost the package and could not find it so eventually 2 months later it was black friday deals so they did a new deal and had the phones delivered. When it was time to debit, they debited the initial payment for the non black friday deal so she contacted them and aparently there was no track of the black friday deal. So i told them to listen to the calls or speak to the agent who did the deal and 2 months later still no feedback.
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Cell C's replyOfficial
20 Feb 2025, 15:15Dear Melanie Chetty,
Thank you for reaching out to us.
We sincerely apologize for the frustrating experience your mum has had with her contract. This is not the level of service we strive to provide, and we understand how important it is to resolve this matter. We have escalated the issue to our support team for further investigation, and one of our friendly consultants will reach to the account holder shortly to assist.
We appreciate your patience and will do our best to resolve this as soon as possible.
Regards,
Cell C | GN
Thank you for reaching out to us.
We sincerely apologize for the frustrating experience your mum has had with her contract. This is not the level of service we strive to provide, and we understand how important it is to resolve this matter. We have escalated the issue to our support team for further investigation, and one of our friendly consultants will reach to the account holder shortly to assist.
We appreciate your patience and will do our best to resolve this as soon as possible.
Regards,
Cell C | GN
Cell C's reply20 Feb 2025, 15:15
Official
Dear Melanie Chetty,
Thank you for reaching out to us.
We sincerely apologize for the frustrating experience your mum has had with her contract. This is not the level of service we strive to provide, and we understand how important it is to resolve this matter. We have escalated the issue to our support team for further investigation, and one of our friendly consultants will reach to the account holder shortly to assist.
We appreciate your patience and will do our best to resolve this as soon as possible.
Regards,
Cell C | GN
Thank you for reaching out to us.
We sincerely apologize for the frustrating experience your mum has had with her contract. This is not the level of service we strive to provide, and we understand how important it is to resolve this matter. We have escalated the issue to our support team for further investigation, and one of our friendly consultants will reach to the account holder shortly to assist.
We appreciate your patience and will do our best to resolve this as soon as possible.
Regards,
Cell C | GN