Horrible customer service from cell c

I am disgusted at the service I received from cellc. I have requested a paid up letter 2 months ago and have contacted the customer service suit more than 20 times and have emailed them over 10 times. I get calls saying someone will get back to me but no one attends to my problem. Cell c has not updated ITC for the past 3 months and are supposedly working from home yet no one seems to be helping their customers with their queries.

The service consultants do not assist at all l. All they do is answer your call but are unable to assist in anyway. What’s the point of even answering if you have no idea how to assist.

I have many contracts with cell c and will never use them again. They have no respect for their customers.

Absolutely disgusted

Sophia Govender