BM
Boipelo M
1 reviews | Active since May 2018
11 Oct 2018, 13:43
Horrible customer service from Cell C.
I an highly infuriated! I received a statement regarding a cell c contract that has been opened in my name, without my authorisation. I have made several calls in an attempt to stop and cancel this ********** account to no success. The customer service consultants are not helpful at all. I have been transferred to several departments, no one has been helpful. I am livid. I despise bad customer service!!!
I have escalated the case, I have a reference number, but I have received no follow up, no feedback, no useful assistance. It is irritating that I am not receiving assistance on a ********** account.
Helpful (0)
Replies (16)0
Replies (16)
Cell C's replyOfficial
11 Oct 2018, 14:01You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
Cell C's reply11 Oct 2018, 14:01
Official
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
Cell C's replyOfficial
11 Oct 2018, 14:01You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
Cell C's reply11 Oct 2018, 14:01
Official
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
BM
Boipelo M's updateReviewer Update
11 Oct 2018, 15:26I tried contacting the customer services legal department. On two occasions, I was put on hold for 20 min.
My incident ref number is: ********** 41. Please assist urgently.
BM
Boipelo M's update11 Oct 2018, 15:26
Reviewer Update
I tried contacting the customer services legal department. On two occasions, I was put on hold for 20 min.
My incident ref number is: ********** 41. Please assist urgently.
Cell C's replyOfficial
12 Oct 2018, 10:24Kindly refer to Maropeng's email as he could not get hold of you on your contact number.
Regards
Cell C | PN
Cell C's reply12 Oct 2018, 10:24
Official
Kindly refer to Maropeng's email as he could not get hold of you on your contact number.
Regards
Cell C | PN
BM
Boipelo M's updateReviewer Update
12 Oct 2018, 14:44I responded shortly after that. I informed her about my availability. She did not call me back or respond to my email.
BM
Boipelo M's update12 Oct 2018, 14:44
Reviewer Update
I responded shortly after that. I informed her about my availability. She did not call me back or respond to my email.
Cell C's replyOfficial
12 Oct 2018, 15:53Noted, we have forwarded your feedback to him for assistance.
Regards
Cell C | PN
Cell C's reply12 Oct 2018, 15:53
Official
Noted, we have forwarded your feedback to him for assistance.
Regards
Cell C | PN
BM
Boipelo M's updateReviewer Update
01 Nov 2018, 07:58I have had enough. Your complete disregard for my case is disgusting. Over 20 days ago, I informed you of an account opened in my name without authorisation. I have had to constantly follow up to find out if my case is being investigated, let alone taken serioulsy. I have done what I have been asked from you, i.e. having an affidavit done and sent, yet there has been no feedback. Yesterday, the amount of this contract that I did not sign for was debited from my account. What infuriates me even more is that I will be the one who has to incur a cost to reverse this unauthorised transaction.
Is this fair? What exactly will it take? What more am I suppose to do? When I call your customer services, I spend far too long being transfered to this department and that department, and here I am again this morning with an unsolved case and my money taken by you Cell C.
I will never be a customer of yours.
BM
Boipelo M's update01 Nov 2018, 07:58
Reviewer Update
I have had enough. Your complete disregard for my case is disgusting. Over 20 days ago, I informed you of an account opened in my name without authorisation. I have had to constantly follow up to find out if my case is being investigated, let alone taken serioulsy. I have done what I have been asked from you, i.e. having an affidavit done and sent, yet there has been no feedback. Yesterday, the amount of this contract that I did not sign for was debited from my account. What infuriates me even more is that I will be the one who has to incur a cost to reverse this unauthorised transaction.
Is this fair? What exactly will it take? What more am I suppose to do? When I call your customer services, I spend far too long being transfered to this department and that department, and here I am again this morning with an unsolved case and my money taken by you Cell C.
I will never be a customer of yours.
BM
Boipelo M's updateReviewer Update
01 Nov 2018, 13:03Still no feedback or response.
BM
Boipelo M's update01 Nov 2018, 13:03
Reviewer Update
Still no feedback or response.
BM
Boipelo M's updateReviewer Update
01 Nov 2018, 13:55Still no feedback or response.
BM
Boipelo M's update01 Nov 2018, 13:55
Reviewer Update
Still no feedback or response.
BM
Boipelo M's updateReviewer Update
01 Nov 2018, 13:59Still no feedback or response.
BM
Boipelo M's update01 Nov 2018, 13:59
Reviewer Update
Still no feedback or response.
BM
Boipelo M's updateReviewer Update
01 Nov 2018, 13:59Still no feedback or response.
BM
Boipelo M's update01 Nov 2018, 13:59
Reviewer Update
Still no feedback or response.
BM
Boipelo M's updateReviewer Update
01 Nov 2018, 13:59Still no feedback or response.
BM
Boipelo M's update01 Nov 2018, 13:59
Reviewer Update
Still no feedback or response.
BM
Boipelo M's updateReviewer Update
01 Nov 2018, 13:59I have had enough. Your complete disregard for my case is disgusting. Over 20 days ago, I informed you of an account opened in my name without authorisation. I have had to constantly follow up to find out if my case is being investigated, let alone taken serioulsy. I have done what I have been asked from you, i.e. having an affidavit done and sent, yet there has been no feedback. Yesterday, the amount of this contract that I did not sign for was debited from my account. What infuriates me even more is that I will be the one who has to incur a cost to reverse this unauthorised transaction. Is this fair? What exactly will it take? What more am I suppose to do? When I call your customer services, I spend far too long being transfered to this department and that department, and here I am again this morning with an unsolved case and my money taken by you Cell C. I will never be a customer of yours.
BM
Boipelo M's update01 Nov 2018, 13:59
Reviewer Update
I have had enough. Your complete disregard for my case is disgusting. Over 20 days ago, I informed you of an account opened in my name without authorisation. I have had to constantly follow up to find out if my case is being investigated, let alone taken serioulsy. I have done what I have been asked from you, i.e. having an affidavit done and sent, yet there has been no feedback. Yesterday, the amount of this contract that I did not sign for was debited from my account. What infuriates me even more is that I will be the one who has to incur a cost to reverse this unauthorised transaction. Is this fair? What exactly will it take? What more am I suppose to do? When I call your customer services, I spend far too long being transfered to this department and that department, and here I am again this morning with an unsolved case and my money taken by you Cell C. I will never be a customer of yours.
BM
Boipelo M's updateReviewer Update
01 Nov 2018, 13:59I have had enough. Your complete disregard for my case is disgusting. Over 20 days ago, I informed you of an account opened in my name without authorisation. I have had to constantly follow up to find out if my case is being investigated, let alone taken serioulsy. I have done what I have been asked from you, i.e. having an affidavit done and sent, yet there has been no feedback. Yesterday, the amount of this contract that I did not sign for was debited from my account. What infuriates me even more is that I will be the one who has to incur a cost to reverse this unauthorised transaction. Is this fair? What exactly will it take? What more am I suppose to do? When I call your customer services, I spend far too long being transfered to this department and that department, and here I am again this morning with an unsolved case and my money taken by you Cell C. I will never be a customer of yours.
BM
Boipelo M's update01 Nov 2018, 13:59
Reviewer Update
I have had enough. Your complete disregard for my case is disgusting. Over 20 days ago, I informed you of an account opened in my name without authorisation. I have had to constantly follow up to find out if my case is being investigated, let alone taken serioulsy. I have done what I have been asked from you, i.e. having an affidavit done and sent, yet there has been no feedback. Yesterday, the amount of this contract that I did not sign for was debited from my account. What infuriates me even more is that I will be the one who has to incur a cost to reverse this unauthorised transaction. Is this fair? What exactly will it take? What more am I suppose to do? When I call your customer services, I spend far too long being transfered to this department and that department, and here I am again this morning with an unsolved case and my money taken by you Cell C. I will never be a customer of yours.
BM
Boipelo M's updateReviewer Update
01 Nov 2018, 13:59I have had enough. Your complete disregard for my case is disgusting. Over 20 days ago, I informed you of an account opened in my name without authorisation. I have had to constantly follow up to find out if my case is being investigated, let alone taken serioulsy. I have done what I have been asked from you, i.e. having an affidavit done and sent, yet there has been no feedback. Yesterday, the amount of this contract that I did not sign for was debited from my account. What infuriates me even more is that I will be the one who has to incur a cost to reverse this unauthorised transaction. Is this fair? What exactly will it take? What more am I suppose to do? When I call your customer services, I spend far too long being transfered to this department and that department, and here I am again this morning with an unsolved case and my money taken by you Cell C. I will never be a customer of yours.
BM
Boipelo M's update01 Nov 2018, 13:59
Reviewer Update
I have had enough. Your complete disregard for my case is disgusting. Over 20 days ago, I informed you of an account opened in my name without authorisation. I have had to constantly follow up to find out if my case is being investigated, let alone taken serioulsy. I have done what I have been asked from you, i.e. having an affidavit done and sent, yet there has been no feedback. Yesterday, the amount of this contract that I did not sign for was debited from my account. What infuriates me even more is that I will be the one who has to incur a cost to reverse this unauthorised transaction. Is this fair? What exactly will it take? What more am I suppose to do? When I call your customer services, I spend far too long being transfered to this department and that department, and here I am again this morning with an unsolved case and my money taken by you Cell C. I will never be a customer of yours.
BM
Boipelo M's updateReviewer Update
01 Nov 2018, 13:59I have had enough. Your complete disregard for my case is disgusting. Over 20 days ago, I informed you of an account opened in my name without authorisation. I have had to constantly follow up to find out if my case is being investigated, let alone taken serioulsy. I have done what I have been asked from you, i.e. having an affidavit done and sent, yet there has been no feedback. Yesterday, the amount of this contract that I did not sign for was debited from my account. What infuriates me even more is that I will be the one who has to incur a cost to reverse this unauthorised transaction. Is this fair? What exactly will it take? What more am I suppose to do? When I call your customer services, I spend far too long being transfered to this department and that department, and here I am again this morning with an unsolved case and my money taken by you Cell C. I will never be a customer of yours.
BM
Boipelo M's update01 Nov 2018, 13:59
Reviewer Update
I have had enough. Your complete disregard for my case is disgusting. Over 20 days ago, I informed you of an account opened in my name without authorisation. I have had to constantly follow up to find out if my case is being investigated, let alone taken serioulsy. I have done what I have been asked from you, i.e. having an affidavit done and sent, yet there has been no feedback. Yesterday, the amount of this contract that I did not sign for was debited from my account. What infuriates me even more is that I will be the one who has to incur a cost to reverse this unauthorised transaction. Is this fair? What exactly will it take? What more am I suppose to do? When I call your customer services, I spend far too long being transfered to this department and that department, and here I am again this morning with an unsolved case and my money taken by you Cell C. I will never be a customer of yours.