HORRIBLE CUSTOMER SERVICE FROM A STORE MANAGER

Hi There, Firstly I would like to mention that I've been with CellC for more than 5years which for me makes me a loyal customer. TODAY I GOT FACED WITH THE WORST TYPE OF CUSTOMER SERVICE FROM A STORE MANAGER OVER THE PHONE. I am actually sitting in my chair and thinking how does certain people become managers if their work ETHIC IS SO BAD, I feel like writing this entire review in BOLD as that would best express my emotions right now.

Let's start I walked into a Cell C store @ Canal Walk on the 26th January queried my account, the agent at the time very helpful and polite assisted me provided me with instructions which I followed and all was good and we'll. I left the store with the feeling and understanding that the agent has now taken care of what ever he needs to do (based on him knowing the process and me unfami**** or shall I say not educated by the consultant about the process) My line was activated on the same day? few days later on the 29th January I receive an Sms which states Cell C has now taken MORE MONEY OUT OF MY Account making this now a total of over more than a R1000 of payment. immediately sent CellC a message via FB messenger and requested a billing consultant to call me to sort this out, it's the 31st NO PHONE CALL and just a lot of questions asking me now to inconvenience myself and BATTLE TO GET MY MONEY BACK.

31st January I called the CELL C store and spoke to CUSTOMER SERVICE MANAGER SHAUN. HE WAS EXTREMELY: -Rude -No ownership -Spoke over me -Shouted at me Told me the call is NOT RECORDED Threw his emotions at me and NOT PROVIDING ME WITH A Solution

THREW ME WITH PROCESS and PROCESS shifting BLAME ON THE BILLING TEAM.

1ST EXTREMELY BAD REPRESENTATION FOR CELL C

I myself am a customer service manager and I would NOT dare leave my customer without a satisfactory solution and a awe full bitter taste of I NEED TO LEAVE THIS COMPANY IF THIS IS HOW I GET TREATED BY A MANAGER imagine me being in the store I cannot even begin to phathom how this manager would of treated me in his own store. I FELT AS IF HE BUL**** ME INTO ME SORTING THIS OUT BY SELF to a point where I ended the call as I was appalled at this which just happened.

My resolution.

Refund my monies back ASAP I expect an apology email from that 'So called manager' Shaun @ Canal Walk 1month compensation for the inconvenience, anxiety and the phone call I MADE AND WAS MISTREATED AS A CUSTOMER.

A Phone call from the LEAD OF CUSTOMER SERVICE @ Cell C with all the above mentioned SORTED and can put my ordeal to rest.