MM
Makosha M
1 reviews | Active since Feb 2025
04 Feb 2025, 22:01
Horrible customer service Cell c
On the 13 of December I paid my cell c account early because of early payments for that month,cell c continued to debit my bank account again 7 days later ,I then called and requested for them to allocate my payments they never did , January they continued to debit my account twice with penalty claiming I had failed to pay for the month of december which is not true ,I have been sending proof of payment and I have been calling to resolve this matter since December .I will not be renewing my cell c contract .
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Replies (2)0
Replies (2)
Cell C's replyOfficial
05 Feb 2025, 07:17Dear Makosha Moshobane,
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience this situation has caused you. We understand your concerns regarding the duplicate debits and the erroneous penalty charges. Please be assured that we have escalated your case for immediate review and resolution. Our team will thoroughly investigate your payment history and ensure that the necessary corrections are implemented.
You can expect to hear from us soon with an update.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience this situation has caused you. We understand your concerns regarding the duplicate debits and the erroneous penalty charges. Please be assured that we have escalated your case for immediate review and resolution. Our team will thoroughly investigate your payment history and ensure that the necessary corrections are implemented.
You can expect to hear from us soon with an update.
Regards,
Cell C | TN
Cell C's reply05 Feb 2025, 07:17
Official
Dear Makosha Moshobane,
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience this situation has caused you. We understand your concerns regarding the duplicate debits and the erroneous penalty charges. Please be assured that we have escalated your case for immediate review and resolution. Our team will thoroughly investigate your payment history and ensure that the necessary corrections are implemented.
You can expect to hear from us soon with an update.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience this situation has caused you. We understand your concerns regarding the duplicate debits and the erroneous penalty charges. Please be assured that we have escalated your case for immediate review and resolution. Our team will thoroughly investigate your payment history and ensure that the necessary corrections are implemented.
You can expect to hear from us soon with an update.
Regards,
Cell C | TN
Cell C's replyOfficial
05 Feb 2025, 13:48Dear Makosha Moshoban
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Cell C's reply05 Feb 2025, 13:48
Official
Dear Makosha Moshoban
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM