horrible customer service at cell c X 2

I went to cell c Malvern on Friday to submit my documents, after loosing my cellphone on Thursday last week. then the manager told me that the cell c insurance department was closed and it was 4 pm. she tells me to come back Monday. when I got there Monday, I was told by a consultant that the cell c insurance department operating time were 08:00 - 17:00 and on a Saturday was until 13:00. I told her what happened and she never even had the decency to apologise on behalf of her colleague. today I went there to follow up on my claim and I am told by the consultant to drop the call which I was on with the cell insurance department because they needed to close and no one would be willing to wait until I was done. another customer was told to come back the following day to continue his cellphone application. I thought when you provide a service you think of the customer and not the other way around. thumbs down to cell c. if other providers had a buy out contract option I would definitely leave.