HORRIBLE CUSTOMER SERVICE AND USELESS INTERNET PROVIDER

What a horrific experience. Cell C is such a sad excuse for an internet provider, with the most useless customer service I ever came across.

We use their simcard in our router at the pharmacy. We still have almost 100GB left on the simcard, my computers are connected to the router, but the internet doesn’t work.

When I call 084 135, I get transferred from one *********** agent to the next. The lines to the technical department just goes dead and then I have to start calling all over again. And the alternative number *** doesn’t even take me through to an agent.

Apparently they have 24 hour customer service. But just without any service at all.

They have the audacity to ask me to remove my simcard from the router to do a troubleshoot. Imagine, not being able to give patients that are sick their medication for how many hours it’s going to take Cell C to do the troubleshooting. Apparently there is no other way. And I got a new simcard in Aug 2021, just 6 months ago.

I will definitely be getting another serive provider.

WOULD NOT RECOMMEND. VERY UNFORTUNATE SERVICE AND UNQUALIFIED AGENTS.