Horrible, ********* customer service

After Cell C has confirmed there agent made an error with my upgraded, which was suppose to start on the 01 July 2025, as my previous contract ends on the 30 June 2025. It was for this admin error that Cell C now billed me incorrectly as at the end of May 2025, and I then queried this with them. I contacted Cell C on the 05 May 2025 after receipt of my statement and I told the lady, that I will pay the account once they rectified the error. I then received a message that I must make payment arrangements. I then paid the previous amount that I have always been billed via EFT, until they rectify my account as per the lady that assisted me. In the meantime, my account/service was suspended and I had to call again and they re-connected me. I then received a call that my account has been handed over and I need to make payment arrangements. On top of this, my credit report now shows a missed payment for Cell C , which will remain on my report for 5 years. Never have I ever missed any payment of my accounts. Cell C, you should be ashamed of yourselves after all you have out me through. You have tarnish my identity/ character, because of your error and you did not take responsibility for it. Shame on you for not correcting your mistake timeously and now I must bear the brunt of this mistake. You showed how you use me as an individuals who conform to being good, respectful citizen to take the blame for your inefficiencies. Please change your vision because you Cell C lack integrity. I am now going to report you the National Credit Regulator as I am so so disappointed of how you treating me. This vision does not describe you:

Cell C's vision is to become the first choice for customers by prioritizing them in all aspects of their operations, aiming to be a customer-centric digital lifestyle company... YOU need to ensure your vision is part of your company character and everyone representing Cell C.

So so disssapinted